PGA Professional
Resume:
Erica Bagshaw, PGA
Class A PGA Professional
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Professional Resume
Table of Contents
I. Career Profile
II. Professional Experience
Monterey Peninsula Country Club
Des Moines Golf and Country Club
Sand Point Country Club
Pebble Beach Golf Links
Poppy Hills Golf Course
III. Formal Education
University of Idaho
IV. Personal and Professional References
I. Career Profile
An industrious and skilled PGA Golf Professional seeking to apply first-hand knowledge in delivering a world-class experience to members and prospective clients. My primary goal is to apply experiences gained at our nation’s top golf facilities to promote an atmosphere that not only attracts and retains Membership, but also exceeds expectations.
What you can expect from me:
o Strong interpersonal skills with an approachable personality o Loyalty, honesty, integrity, accountability, and reliability o Ability to successfully implement operational improvements o Enthusiastic approach to growing my work experience within different industries II. Professional Experience
Monterey Peninsula Country Club – Pebble Beach, CA
(Admissions Coordinator) September 2021 – Present
In 2019, Golf Digest ranked both the Shore and Dunes Courses at Monterey Peninsula CC on the Top 100 Courses in the U.S. The Club is one of only three facilities in the U.S. to have all 36 holes join the list. This pacific coast property is truly the finest meeting of land and sea.
Coordinated the Administration of Membership Admissions procedures
Assisted the Director of Membership to enhance the Admissions Process, new Member onboarding, and Member resignations and transitions to all Membership categories.
Maintained and consistently updated the Admissions pipeline by advising trends relating to new Member acquisition.
Conducted basic research and investigation for the Director of Membership such as background/credit checks.
Prepared internal and external communications as needed regarding all changes to Membership.
Maintained and organized an electronic and hard copy filing system.
Scheduled and coordinated meetings and appointments for the Director of Membership.
Scheduled and coordinated new Member orientations for Director of Membership and assisted with preparation of all orientation presentation materials.
Managed project timelines including milestone and completion deadlines in relation to the Admissions pipeline.
Served as Administrative support for the Membership and Admissions Committees by preparing agendas, recorded Committee meeting minutes, and scheduling monthly meetings.
Prepared and modified documents including correspondence, reports, drafts, memos, agendas, meeting minutes and emails.
Answered, screened, and transferred inbound phone calls.
Covered the front desk as requested, during vacations, breaks, and weekends.
Performed general clerical duties including photocopying, mailing, scanning, faxing, emailing.
Compiled, analyzed, and summarized information for reports and correspondence.
(PGA Assistant Professional) September 2019 – September 2022
Conducted new service and operational strategies to continuously improve overall Club experience
Implemented new strategies to help strengthen the Member experience
Revitalized the golf experience by raising levels of service and attentiveness to the Members and Guests
Provided high quality service for Members and Guests, while working with a dynamic team to help provide a world class golf experience
Tournament Coordinator of Mixed Fours Golf Association, which hosted approximately 130-160 members per monthly event
Assisted in the formation of the Men’s/ Ladies’ Invitationals and Member-Pro Invitational
Organized of the Women’s Golf Association 9-hole league
Developed a weekly informative USGA rules quiz that challenged knowledge of play of the game
Coordinated the weekly Putting Club
Assisted in organizing Club events using Golf Genius software
Endorsed several Summer junior clinics at the side of our Director of Instruction
Daily golf shop facilitation including the use of Northstar point of sale system and Clubessential software
Play golf regularly with Members to grow professional relationships Des Moines Golf and Country Club - Des Moines, IA
(PGA Internship) January 2019 – September 2019
Host to the 1999 U.S. Senior Open and the 2017 Solheim Cup, DMGCC remains as the only Pete Dye design in Iowa and one of only a few locations where he designed all 36 holes on one site.
Co-coordinated all Ladies golf activities, including 52 annual events consisting of 100 Members each week
Promoted enjoyment of the game and healthy competition for both 18-Hole and 9-Hole groups of Ladies
Assisted with coordinating Summer junior programs of approximately 50 juniors each week
Assisted in conducting more than 90 events per season
Operated the pro shop while assisting in merchandise ordering and special orders
Conducted private lessons
Played golf regularly with Membership to foster relationships and elevate the golf experience Sand Point Country Club - Seattle, WA
(PGA Internship) May 2017 – August 2017
Sand Point Country Club is the only private golf club in Seattle with all of the amenities of a country club. Designed by British golf architect Francis L. James and later remodeled by Scottish golf architect David McLay Kidd, truly making Sand Point Country Club one of the preeminent clubs in the city of Seattle.
Cultivated a warm and inclusive golf experience for Members and Guests
Supervised and trained Outside Operational Staff of 10 employees
Implemented new service strategies to continuously enhance the golf experience
Instructed private golf lessons and clinics for Members and juniors
Conducted Summer Junior clinics with age groups ranging from 5–16-year-olds
Played golf regularly with the Membership
Regularly hosted golf raters to boost the Clubs ranking
Assisted with the Hilly Dilly Member-Guest Invitational Pebble Beach Golf Links – Pebble Beach, CA
(PGA Internship) May 2016 - August 2016
Pebble Beach Golf Links was ranked by Golf Digest as the #1 public golf course in America since 2003. Currently it is ranked as
#2. Designed by Jack Neville and Douglas Grant in 1919, it has played host to 6 U.S Open Championships, 5 U.S. Amateurs, the AT&T Pebble Beach Pro-Am, and the Pure Insurance Open.
Operated daily golf shop routines and procedures and assisted the Assistant Professionals on duty
Assisted in teaching Nature Valley Juniors of about 6 juniors ranging from ages 4-7 years old
Provided world class customer service in outside operations, which included a golf cart fleet of 70 Poppy Hills Golf Course – Pebble Beach, CA
(PGA Internship) May 2015 - August 2015
Home to the Northern California Golf Association, Poppy Hills was named as America’s 100 Greatest Public Courses by Golf Digest for 2017–2022. Poppy Hills became the first course to be owned and operated by a golf association in the United States in 1986. Designed by Robert Trent Jones Jr., Poppy Hills has co-hosted the AT&T Pebble Beach National Pro-Am from 1991 through 2009, the Spalding Pebble Beach Invitational (1989, 1990, 1992, 1993) and the 1991 NCAA Men’s Championships.
Assisted in the daily golf shop operations while shadowing the Assistant Professionals and Merchandiser
Outside service and starter experience, assisted with daily golf cart fleet operations
Minor tournament operations experience, setting up pin locations and marking the course III. Education
University of Idaho Moscow, ID
JA Albertson College of Business and Economics
B.S. in Business Administration with a distinction in Marketing, completed January 2019
Completed Level 3 of the PGA Professional Golf Management Program, August 2019
• Elected into PGA of America (Class A), December 2019 IV. Personal and Professional References
Ms. Morisha Dechter
Director of Membership
Monterey Peninsula Country Club
Pebble Beach, CA 93950
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Mr. Scott Kirkwood, PGA
Director of Golf
Monterey Peninsula Country Club
Pebble Beach, CA 93950
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Mr. Jim Howard, PGA
Director of Golf
Pikewood National Golf Club
Morgantown, WV 26508
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Mr. Jesse Plaza
Assistant Golf Professional
Poppy Hills Golf Course
Pebble Beach, California 93953
Mr. Don Winker, PGA
Head Golf Professional
Des Moines Golf & Country Club
West Des Moines, IA 50266
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Mr. Craig Hunter, PGA
Head Golf Professional
Sand Point Country Club
Seattle, WA 98115
Mr. Eric Lippert, PGA
Head Golf Professional
Pebble Beach Golf Links
Pebble Beach, CA 93953
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