Warehouse Worker Service Rep

Work Experience

Warehouse Worker

Spec's Family Partners - Dallas, TX June 2018 to July 2020

Spec’s Wine, Spirits, Beer & Finer Food (Full Time)

Client Service Rep (National Accounts)

• Respond to incoming calls and messages promptly throughout the shift

• Identify customer questions, complaints, concerns, and overall needs

• Provide sufficient answers and solutions to all customer queries

• Handle customer complaints respectfully and professionally

• Redirect customers to appropriate departments and teams when appropriate

• Generate leads for the sales team by screening callers and identifying potential sales opportunities • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit

• Follow all communication procedures, policies, and guidelines during every customer interaction

• Take orders for customers at wholesale

I pull orders, use machinery (forklift, and pallet jack) electric and manual. Also I used the cherry picker. I loaded cases onto the case line. Loaded trucks and offloaded trucks with cases and kegs.

I made sure my area was clean, via warehouse cleaning as well.

I put tabs stickers on to the bottle. I packed bottles/boxes.

I was a driver as well.

I can use dollies.

I know how to check orders.

I can bill orders and use telnet.

Warehouse Worker

Sigel's Beverages - Dallas, TX November 2015 to February 2018

I pulled orders, use machinery (forklift, and pallet jack) electric and manual. Also I used the cherry picker. I loaded cases onto the case line. Loaded trucks and offloaded trucks with cases and kegs.

I made sure my area was clean, via warehouse cleaning as well.

I put tabs stickers on to the bottle. I packed bottles/boxes.

I was a driver as well.

I can use dollies.

I know how to check orders.

I can bill orders and use telnet.