Office Manager Customer Service

KELICA KELLY

Newark, NJ 347-***-****, ***********@*****.***

PROFFESIONAL SUMMARY

High performing and compassionate administrative office manager working across multiple industries to ensure marketed goals are maintained through effective communication and sufficiency. Confident in the ability to coordinate complex schedules for senior leaders while managing front-line consumer relationships through quality customer service, timely responses, and rapport building. Committed to continuous self-improvement, enhancing team building and company growth.

EXPERIENCE

Office Manager, T&S Consults LLC

Larchmont, NY, 2019 - Present

Efficiently manage daily operations, schedules and prioritize tasks for optimal results

Manage correspondence from consumers/ suppliers promptly and effectively while maintaining a nurturing relationship

Implement streamlined procedures to enhance efficiency and reduce costs and Identify areas for improvement to implement process enhancements

Negotiate favorable terms and seek opportunities with suppliers for cost savings, improved service quality without compromising quality

Maintain up-to-date knowledge of industry trends and best practices

Foster open communication with suppliers while addressing any area of concern to ensure effective operations

Leverage strong negotiation skills to secure favorable terms and pricing agreements

Implement vendor management strategies to enhance service quality and reliability

Direct Service Professional, Everas Community Services

Somerset, NJ, March 2023- June 2023

Provide daily direct living support to individuals with severe mental health, impairments/ disabilities or behavioral issues within the community, day program or the clients residence

Model and support development of daily living skills, social skills, and workplace readiness skills to increase independence

Follow medical and behavioral support protocols while maintaining household duties including cleaning, cooking and maintaining laundry

Provide transportation to and from activities including recreation, employment, medical appointments

Maintain daily record keeping by documenting all services in accordance with state and federal regulations

Foster open communication with family members about the client’s treatment, goals, progress/barriers.

Timekeeper, Aero Snow Removal

Newark, NJ February 2020- august 2022

Audit computerized timesheets for compliance with State and Federal wage and hour laws and labor agreements while maintaing a comprehensive understanding of pay agreements, payroll procedures, and leave benefits

Examine payroll reports, and make necessary corrections to guarantee each employee's pay is accurate

Assisting newly hired staff members with onboarding including reviewing employee documents to examine mistakes or omissions

Serve as a liaison between the payroll department and the employee, responding to questions and/or complaints

Processed product and service orders from customers though Kloudgin database for timely and accuracy

Created a tracking database in Excel to keep track of the company's expenditures on goods and services.

Team Lead, LANDHAUS/SIPS & BITES

Brooklyn, NY October 2017 – March 2019

Draft and submit contracts for production and delivery of meals during major events

Create a menu featuring a range of many well-known savory meals

Deliver food and goods to individuals, parties or groups

Work collaboratively with the host/event organizer to ensure the courses are served timely without disturbing guests or impeding the event

Complete portion awareness management to prevent revenue loss, waste, underserving/overserving guest

EDUCATION

Brooklyn College Academy- High School Diploma

KEY SKILLS

•Excellent and timely documentation

•Expert in customer relations and rapport building

•Efficient in budgeting and maintain goals

•Ensure and coach regulatory compliance

•Microsoft Office efficient

•Google Suite efficient

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