Customer Service Security Services
Resume:
Dalicia Jackson
Houston, TX *****
********@*****.***
Willing to relocate: Anywhere
Work Experience
Dispatch Supervisor
Cassaro Private Investigations and Security Services - Houston, TX June 2021 to Present
Log and track incidents and suspicious alerts, looking for trends. Communicate with clients about staff and equipment needs. Monitor surveillance equipment, identifying safety hazards and problems and sending staff. Answer and prioritize security calls, ensuring clear communication about timing. Tracking and logging in hours of the officers on duty, as well as finding coverage for call outs. Licensed Private Investigator
Cassaro Private Investigations and Security Services - Houston, TX February 2021 to Present
Acts as a liaison between clients, attorneys, and outside agencies to ensure proper investigation of cases. Gathering evidence and intelligence through interviews, surveillance, and research. Analyzing data and compiled reports to present to clients and legal teams. Also run background checks on subjects as needed.
Customer Service Advocate I
Bill.com - Remote
August 2021 to August 2023
• Investigate and resolve payment-related issues, such as failed transactions, duplicate payments, and discrepancies.
• Decrease and mitigate risk through evaluation of new services and processes, improving overall controls and visibility.
• Maintain written departmental procedures and documents as necessary to ensure effective and efficient operations.
• Evaluate and implement process change improvements, new products and services that will increase efficiency.
• Assist in the development and implementation of process improvements to enhance payment operations efficiency and effectiveness.
• Collaborate with internal teams, including Customer Support, Risk Management, and Engineering, to address payment-related inquiries and escalations.
• Perform other duties and projects as assigned.
• Complete daily reports and research.
• Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a professional and timely manner.
• Understand and comply with all provisions of the Safety in the Workplace policy. Virtual Card Processor
SlingShot Connections - Houston, TX
April 2021 to August 2021
Process credit card payments for various companies either through ivr, unless, or live agent. Process an average of 30 to 40 payments a day. Close attention to detail and making sure the correct token is being Process with the correct card. Contractor for the company Bill.com. Claims Adjuster
Asurion Insurance - Houston, TX
September 2019 to April 2021
Process insurance claims for At&t and Verizon Wireless. Process deductible payments and also review claims for possible fraud. Acting Supervisor that takes over escalations and complaints from customers. I also advise frontline employees
Server/Cashier
GRINGO'S MEXICAN KITCHEN - Spring, TX
June 2017 to September 2019
Provide an excellent guest experience by serving food and beverages. I also assist with back of the house operations such as food prep
Customer Service Representative
iQor - Houston, TX
October 2015 to June 2017
Customer service Representative for Verizon wireless. Resolves customer issues regarding wireless device's. Collect bill payments and call escalations Education
High School Diploma
Westfield High School
2003 to 2005
Skills
• Front desk
• Receptionist
• Customer service
• Data entry
• Filing
• Serving Experience
• Environmental Services
• Security
• Cashiering
• Bartending
• IVR
• Telephony
• Customer service
• Typing
• Telephony
• Research
• Data analysis skills
Certifications and Licenses
Private Investigator License
October 2022 to October 2024
Additional Information
Skills
• CUSTOMER SERVICE
• DATA ENTRY
• FILING
• FRONT DESK
• RECEPTIONIST
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