Semaj McLaughlin see

Washington, D.C. ***** 202-***-****

ad05m2@r.postjobfree.com

Summary of Qualifications

● Self-motivated professional with excellent communication, creativity, and leadership skills

● Ability to plan and coordinate using time management strategies to proficiently complete tasks

● Ability to use critical thinking skills with excellent customer service resulting in an outcome of increased productivity

● Detailed oriented with ability to adapt to a variety of environments with a diverse culture

EXPERIENCE

Polite Piggy’s –Children’s Camp & Programs - Washington, D.C. August 2019 – March 2020

Extended Learning Group Leader

● Excellent & professional interactions with youths, staff & parents

● Responsible for creating age appropriate activities

● Monitor the security & safety of kids in the program

● Supervised and monitored children on field trips to ensure their safety

● Maintain clean environment in compliance with Safety and Sanitation policy

● Resolve parents’ complaints or concerns promptly and efficiently

● Collaborated in discussions with teaching staff & director to ensure the stability of the school’s mission

Recreation Centers – Washington, D.C.

October 2017 – January 2018

Community Service - Volunteer

● Excellent & professional interactions with youths, staff & parents

● Maintain clean & sanitized environment in compliance with Safety and Sanitation policy

● Monitor and assisted with the activities in the program

● Assist After-care students with homework & projects needed

● Worked with the team to complete decorations for the Thanksgiving, Christmas & New Year

Ace Hardware – Washington, D.C. May

2017 – September 2017

Associate

● Greeted customers entering or leaving the store with professionalism

● Assist customers with using online and mobile devices

● Resolve customer’s complaints promptly and efficiently

● Answer calls in a prompt and courteous manner

● Assist with processing online orders & receiving supplies

● Responsible for stocking merchandise to ensure customer satisfaction

● Responsible for maintaining product knowledge, location & layout of products

● Maintain professionalism at all times with customers and staff members

● Attended meetings with staff to discuss challenges and concerns Recreation Centers – Washington, D.C. October

2016 – January 2017

Community Service – Volunteer

Office Assistant

● Ability to use computers for word processing and data management

● Ability to use spreadsheets to organize data, records & files

● Organized and composed files/reports/secured information on the computer

● Responsible for maintaining a safe and clean environment for kids/staff

● Greeted and assisted kids/parents/staff in a professional manner Community Day – N.E. – Washington, D.C. July

2017

Community Service- Volunteer

● Distribute Flyers for Events/Resources

● Distribute food to residence within the community

● Supervise children at the playground

EDUCATION & Training

Customer Service Training November

2022 – March 2023

Opportunities Industrialization Center (OIC/DC)

Washington, DC

Prospect College - Washington, D.C.

January 2019 - November2020

Medical Office Administration

● Coursework in Triage & Medication,

● Medical Office Procedures: Medical Emergencies & Specialties, Anatomy & Medical Terminology, Laboratory Procedures,

● Electronic Health Records, Medical Billing & Insurance Eastern High School – Washington, D.C. June

2018

Certification/Skills

NRF Customer Service & Sales Specialist April 4, 2023 Credential #58612384

References Available Upon Request

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