Customer Service Associate

DIAMOND MATTHEW

Customer Experience Associate

Email; ****************@*****.***

Phone number; 346-***-****

Objective:

To obtain a position as a Customer service associate where I can utilize my skills and experience to provide quality service to customers.

SKILLS

•Excellent communication and interpersonal skills

•Strong observation ability

•Ability to handle emotionally distressing situations

•Professional appearance and excellent hygiene

• Written Communication

•Strong attention to detail

•Familiarity with financial and Budgeting procedures

•Strong organisational skill and exceptional english communication skills (written and verbal)

•Excellent customer service skill

WORK EXPERIENCE

Mc DONALDS

September 2023- Current

13300 louetta Rd, Cypress Texas

•Taking orders from customers, face to face,over the phone and online.

•Taking payments

•Resolving customer complaint.

•Entering information into a computer system.

•Greeting and welcoming guests.

•Accurately serving orders and keeping workspace and guest service area neat and clean.

STANDARDS ORGANISATION OF NIGERIA

MARCH 2022-JANUARY 2023

(National Youth Service Corps NYSC) One year compulsory service in Nigeria

• Served as secretary in the human resource department

•Maintained a high level of professionalism.

IMAH APARTMENTS AND SUITES LTD

April 2022- SEPTEMBER 2022

• Assisted the manager in whatever task needed

• Assisted with reservation and guests management

• Maintained a clean and safe environment for guests

• Provided guidance for the marketing department

EDUCATION

SALEM UNIVERSITY LOKOJA

BSC Microbiology.

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