MAHAM BASHIR

Sacramento, CA +1-916-***-****) ad05kg@r.postjobfree.com

Objective With the years of experience in reverse logistics and technical educational background, I am a dynamic Professional, capable of harnessing the skill set, leadership and innovative approach to plan and execute Projects successfully. Believe in teamwork and delivering the best. Experience

Feb 2022- Present Apple Inc., Elk Grove, CA

Service Operation Technician,

I had to record the data of apple watches coming from other distribution center across the globe and to make reports of daily activity. Troubleshot and Repaired Mac Book, Mac Pro, iMac etc. Hardware SSD testing, troubleshooting escalations/issues, build testing as well internal application testing, Install Operating Systems OS-X. Installed, configured and maintained Mac, PC, peripherals ( local and network printers, scanners) and other end user equipment such as iPhone, PDAs and iPads. Also coordinated shipment of packages to external vendors. Oct 2020-Dec 2021 Pegatron Corporation, Elk Grove CA Material Handler,

I worked as an Auditor at the latest models iPhone 12 Pro Max and 13 Pro Max. Worked with Test Repair Team, Quality Engineer include a Support line. With addition to that I had to check the hardware of iPhone and my duties included to make reports of work done on daily basis, make data sheets in Excel, scanning all parts of iPhone and checking the phone quality (including parts), checking for fake parts (Fraud). Training new people on different Audit stations. Diagnosing and troubleshooting desktop system, operating problems and support on a variety of technical issues with the help of a team of Quality Engineers.

July 2020-Dec 2020 Global Rugs & Home Décor, Sacramento CA Sales Associate,

Operating cash register. Check for stock or order requested stock for customers. Facilitate conversation between customers and general managers during the sale. Jan 2018-March 2019 Bright Future Academy, Gaggo Pakistan Preschool Lead Teacher,

Collaborated with coworkers to develop lesson plans. Individualized lessons according to students interests, strengths, needs and planning activities that stimulate growth in language, social and motor skills. Participated in parent-teacher conference.

May 2019-May 2020 MCB Bank, Gaggo Pakistan

Handle cash, including completing deposits, withdrawals and loan payments for Customers. Introduce new bank customers to services and features that can benefit them. Maintain confidentiality regarding customer accounts. Responded to customer questions through email, phone calls. Maintained detailed records of customer interactions.

Skills

Personal characteristics: Ability to stay organized and perform well with others in a fast-paced environment. Motivated to learn and committed to any task assigned. Skilled problem solver. Technical Skills: MS Word, Power point

Languages: English, Hindi, Punjabi & Urdu.

Education

2016-2020 Bachelor’s in Business Administration (Finance) Government College Women University Faisalabad (Pakistan) 2012-2014 Higher Secondary School Certificate Government Girls College Gaggo (Pakistan) 2007-2012 Secondary School Certificate Allama Iqbal Girls Higher Secondary School Gaggo (Pakistan) Certifications

. Merit-Based laptop Award by Prime Minister of Pakistan 2019

. Certificate of Participation in women empowerment / WCD (Women Can Do)

. Certificate of Participation in the Job Hunting Skills (HR practices)

. Certificate of Participation in cultivating leadership capacity in youth

. Certificate of attending Green (Halal) SUPPLY Chain Management and CPEC

. Certificate of Completion (Administrative Assistant Careers) Publication

Publication is in process in HEC recognized journal. (Article: The IMPACT OF SOCIAL MEDIA ON YOUNG ENTREPRENEURS) Reference

Will be provided upon request