Michael Bryant

PKI Security Professional

ad05k8@r.postjobfree.com • 321-***-****

www.linkedin.com/in/michael-bryant-34640915/ • Palm Bay, FL

Summary

A dedicated PKI Registration Authority with 20 years’ experience managing logistics, multidisciplinary teams, and information technology programs. Proven track record of delivering complex, global initiatives to surpass organization-wide goals. A talent for integrating client specifications and technical requirements to achieve exceptional customer service. A strategic leader, skilled at directing multiple, concurrent projects and cultivating high-performing teams. Held a Department of Defense Secret Clearance when laid off at my last Information Technology position in May 2020.

Areas of Expertise

Strategic Planning

PKI Administration

Enterprise Infrastructure

Technical Support

Cross-functional Team Management

Unique & Complex Issue Resolution

System Certificate Management

Manufacturing Environment Support

Project Management

Information Security

Customer Service

Support Liason

Professional Experience

Radial, Remote September 2023 - Present

Adecco, Melbourne, FL November 2022 – August 2023

Customer Service Representative

Support in-bound call customers with a variety of tasks in compliance with PCI DSS rules and regulations. Maintain a clean desktop in a secure environment. Write formatted case notes on every contact. Assist customers with order inquiries using SalesForce and CustomerCare. Perform secure order processing in Demandware in accordance with PCI DSS rules and regulations. Provide problem resolution for customer issues.

Army Cyber Security PKI Registration Authority Office, Fort Belvoir, VA 2014 – 2020

Program Manager Registration Authority – GDIT December 2019 - May 2020

Lead Registration Authority – NCI November 2015 – December 2019

Deputy Lead Registration Authority - JY & Associates September 2014 – October 2015

Promoted through consecutive roles of increasing responsibility for PKI Registration Authority Office. Direct Registration Authority team and operations across multiple, global sites. Perform Token Management System (TMS) software Operations Testing and Evaluation (OT&E) at remote testing facilities and in production. Partner with system administrators to troubleshoot and configure browser’s SSL\TLS settings and resolve issues with Outlook configuration, Firefox Card reader drivers and SSL\TLS settings, and printing and connectivity issues in a Windows 10 environment. Support Army Cyber-Security, Identity Management, and Communications Security directorates — cryptographic modernization, key management infrastructure (KMI), common access card (CAC), and public key infrastructure (PKI). Oversee registration and termination of Local Registration Authorities credentials. Perform third-party key recovery and approving issuance of certificates to network non-person entities (NPEs), coordinate with Trusted Agent for token request, distribution, and face-to-face user validations for PKI certificate issuance. Assist Local Registration Authority in audit preparation.

●Create SIPRNet(Classified) and NIPRNet (Unclassified) PKI tokens and certificates.

●Achieved team activity compliance within three months.

●Managed full lifecycle of Army digital identities and access controls to ensure successful IdAM/PKI program — generated DoD PKI Alternative Smart Card Logon (ASCL) Tokens and NSS PKI SIPRNet Tokens.

●Created X.509 PKI Mobile-code Signing, Group, Role Based and GO tokens certificates on the Army SHA2 CA.

●Established procedures for certificate distribution, alternate CAC tokens, and CAC pin reset for locations across the globe.

●Successfully resolved customer issues with smart cards, soft certificates, and browser setting including SSL\TLS settings.

General Dynamics Information Technology, Fort Belvoir, VA November 2012 – June 2014

Army G6 Alternate Information Management Officer

Managed UAR (User Access Request) Account Requests at Fort Belvoir — verified NIPR validity, remote access, and SIPR account requests, validated SIPR token requests, compiled documentation, updated distribution lists, distributed SIPR tokens, and reset SIPR token pins. Solved issues with SIPR tokens, software, and hardware. Contributed to budget recommendations and verified government representative approval for contractor requests. Facilitated VTC and served as SharePoint site owner — supported HR management and updated SharePoint site.

●Reduced customer complaints and restored VTC stability.

●Delivered exceptional customer service — provided user demonstrations and quick Remedy Ticket issue resolution.

NACC, Various Airports May 2011– November 2012

Test Engineer

Served as a consulting test engineer for a TASC TESS support project – oversaw testing and evaluation of TSA transportation security equipment (TSE) across US airports, ferry terminals, train stations, and bus stations. Analyzed operational capability requirements and contractor proposals to provide TSA with technical, operational, and logistical solutions — evaluated program plans and test procedures to ensure accuracy of contractor generated technical data, technical manuals, and engineering changes. Researched existing and emerging technology to identify industry trends and assess the competitive landscape to enhance company’s customer service. Directed program operations — complied data stored on security equipment, conducted operator interviews, recorded process timing, managed equipment maintenance, oversaw vendor-provided training and test planning, and supported data analysis. Cultivated relationships with customers to grow client pipeline.

●Delivered successful testing of security check point screening equipment and staff.

●Implemented effective communications strategy across internal and external stakeholders, senior leadership, and representatives of US Federal Government.

●Initiated organization-wide performance standards and accountability procedures to increase efficiency — consistently achieved high-quality service and surpassed industry standards.

EMC, Rockville, MD April 2000– December 2009

Staff Technical Support Engineer

Lead Tier 1 and Tier 2 Technical Support Team of 25 engineers. Coordinated Computer Support and Engineering Department operations. Directed test domain administration and upgrade in DiskXtender Support Test Lab — Active Directory, MS SQL, MS Exchange, MS Cluster, Oracle database, EMC DiskXtender, EMC EmailXtender, EMC Application Extender, and multiple Anti-Virus/Back-Up programs. Oversaw test environment with Linux OS storage devices and reconfigured test environment to replicate customer settings. Managed hardware inventory, repair programs, and hardware procurement. Facilitated DiskXtender and EmailXtender software and hardware training for support technicians.

●Efficiently resolved escalated network, software, and hardware issues in client server applications using storage media.

●Reduced support calls by 15% with issue analysis and resolution.

Education

High School Diploma

Microsoft Exchange Training

Windows 2000 Microsoft System Engineer Training

Microsoft Office Suite Training

Novell Network Training

Licenses & Certifications

CompTIA Security+ SY0-401, CompTIA, 2014

Local Registration Authority, DISA Public Key Infrastructure Registration Authority, 2014

Key Recovery Agent Certifications, DISA Public Key Infrastructure Registration Authority, 2014

ILS Warehouse and Shipment Manager, Defense Manpower Data Center, 2005

ILS Warehouse and Site Configuration Manager, Defense Manpower Data Center, 2005

EMC Proven Professional DiskXtender, EMC, 2008

IKON, Microsoft Exchange 5.5 MCP, Microsoft, 2001

Orange Systems, Certified Novell Administrator, Novell 4, Orange Systems, 1996

PSI, Programming Certificate, CoBAL, RPG, BASIC, PSI, 1990

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