N IKKI R. R EESE

**** *. ***** *** #*** Laguna Beach CA 92651 (678) 678-***-**** ad05i7@r.postjobfree.com Objective: To obtain a position where my diverse experiences in Sales, Customer Service, Sr. Loan Processing, Servicing, Organizational Managerial, Business Development, Customer Point of Contact, Senior Level Team Building and Training skills will contribute to the success and growth of the company I am committed to in order to over exceed expectations. S KILLS

● Exceptional leadership skills including goal setting, motivating, training and mentorship

● Review Applications, Interview potential employees, extend job offers and oversee onboarding process

● Understanding of budget management and financial monitoring

● Organized, highly motivated, and detail-directed problem solver

● Equipped to work in a challenging, goal-oriented environment, where performance is based on service quality, schedule adherence, productivity, and

availability and able to adapt to change.

● Ability to effectively interact and negotiate with diverse work unit at all organizational levels

● Maintain safe work environment

● Effectively and efficiently handling sensitive customer issues and concerns in a busy, high volume call center

● Strong oral and written communications skills with attention to detail.

● Over 15 years of extraordinary customer service

experience.

● Over 15 years successful management experience

● Analytical, critical thinker with strong decision-making skills.

● Call center, remote & Hybrid

● Inside & Outside Sales Executive

● Office Management

● Over 15 Loan Origination & Loan Processing

● QM, NonQM & Commercial Lending

● Loss Mitigation, Foreclosure Prevention

● Over 5 years Property Management

● Auto Loan Funding

● Junior Underwriter

● Project Management

● Personal Assisting

● Broker/Realtor Assistant

T ECHNICAL SKILLS

Operating Systems: Windows 10

Database Systems: LOTES Notes, Calyx Point, Encompass, AMSI Applications: Microsoft Office Suite, Outlook, AVAYA, Alta metrics, Troubleshooting E MPLOYMENT HISTORY

Loan Originator / Allied First Bank /Oswego, IL / February 2022-May 2023 Sr. Loan Processor / Mortgage Right / K NOXVILLE, AB / May 2021 – February 2022 Sr. Loan Processor / Loan United / Norcross, GA / Aug 2019 – November 2020 Outside Account Executive / Majestic Home Loans / Ontario, CA / December 2018 - August 2020 Sr. Loan Processor, Sales & Loss Mitigation Manager /American Inland Realty November 2007-October 2017 N IKKI R. R EESE

678-***-**** ● ad05i7@r.postjobfree.com

Contract Processor / Funding Specialist Gray point Auto Finance Irvine, CA February 2008 – December 2011 Personal Assistant to the Broker / Rapid Loans / Ontario, CA January 2003- March 2006 Floating Property Manager / Career Strategies Inc./ Newport Beach, CA January 1999-August 2003 Customer Service Call Center / Verizon Wireless / Irvine, CA January 2000- January 2003 E DUCATION

Riverside Community College, Riverside, CA

60 units completed

CERTIFICATIONS / LICENSE

Developing Organizational Leadership Style, University of Phoenix Southern California Campus September 2008

Organizational Excellence Program, University of Phoenix Southern California Campus November 2008

Serv Safe certified

February 2020

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