Mark S. Douglas

**** *********** *****, ****, ** 48083 Cell 248-***-****

ad05i4@r.postjobfree.com

EDUCATION

Bachelor of Science in Electronics Engineering Technology

DeVry University, Columbus, Ohio

Skills

CCNA – Cisco Certified Network Associate.

MCTS – Win 7

SCSA - Sun Certified System Administrator.

A+ and Network + certified.

Dell, HP certified.

Expert of Sun and Fujitsu Server Hardware maintenance.

Also have experience with HP, IBM, Compaq servers.

15 + years experience working in a complex, high availability data center environment.

Strong knowledge in Windows, Linux, Solaris.

Proven communication skills at all levels of management.

Exceptional troubleshooting of server hardware, software, network, and data farms.

Hands on systems management and administration expertise of midrange and large systems in large scale environments of 1000+ servers.

Experience with day to day data center tasks, including rack, stack, attach and run cables,

network switch/port configuration, server decommissioning.

Setup and attach SAN, NAS, switch configuration.

Installation, configuration of large Disk Storage Systems.

Data center incident resolution.

Working Knowledge of most network hardware.

PROFESSIONAL EXPERIENCE

Vlasic Labs

Lab Manager 2020-Present

• Manage the production laboratory for CBD products.

• Responsible for maintaining a safe work environment while creating products following standard operating procedures.

• Maintain and operate short path and wipe film distillation and extraction equipment

• Shipping and receiving.

• Work with the team to ensure product integrity through the entire extraction process.

• Perform any other related duties as assigned.

• Conform with all regulatory, compliance and safety requirements including wearing protective clothing and gear when handling hazardous chemicals.

• Experience with a start up business from scratch to full production.

Fujitsu Computer Systems Corporation

Senior IT Systems Engineer Southfield, Michigan 1997-2020

Installed, upgraded, and configured server software.

Migrated applications to new software versions.

Performed troubleshooting and problem resolution of Windows, Linux, and Solaris operating systems and network issues pertaining to production servers.

Assisted customers with hardware capacity planning of new and existing servers.

Installation and maintenance of all aspects of large computing systems and peripherals from Sun and Fujitsu including hardware, software, and integration.

Experience with the overall development and administration of Sun servers and Storage devices with an expertise in isolating computer system failures to component level.

Setup and configuration of large RAID devices and SAN’s for multiple Databases and Hosts.

Maintain active communication with multiple levels of management.

Development and implementation of projects paying attention to detail.

Served as technical advisor and instructor of formal training to engineers and technicians.

Supervised and coordinated all field engineering functions.

Broad experience with the open systems environment.

Effectively manage time and multiple tasks to consistently meet deadlines.

Proficient with MS Word, Excel, PowerPoint, and Access.

Ability to aid in the resolution of complex problems.

Worked desktop support break fix including OS loads, applications both in house and remote.

Desktop support included large corporate offices working with all levels of personnel.

VOIP phones support and install.

Solid experience troubleshooting Windows and Windows applications.

Setup and support presentations and meetings.

Configure, deliver and install computers and peripherals.

Provided tech support by answering helpdesk calls for all staff, both in house and remote.

Amdahl Corporation

Senior IT Systems Field Engineer Southfield, Michigan 1991-1997

Performed troubleshooting and problem resolution on application and web servers.

Provided UNIX administration on servers within the scope of authorized change requests.

Responded to trouble tickets while communicating with customers to ascertain the root cause.

Installed all aspects of mainframe hardware and large Sun or Fujitsu Servers.

Loaded Solaris OS on servers manually as well as performing Jump Starts.

Team Leader for a team of 15 local Customer Engineers.

Managed the maintenance activities of multiple servers worldwide for Chrysler Corporation.

Duties included desktop and server support, OS loads, network administration.

Maintained documentation of installation and configuration procedures.

Installed Server packages and patches as needed while maintaining proper documentation.

Installed and maintained Amdahl and IBM mainframe computers.

Amdahl Corporation

Systems Test Engineer Sunnyvale, California 1987-1991

Integrated improvements as requested and bug fixes when needed.

Created software applications that automated work related processes such as generating status and engineering change request reports.

Proficient in the use of oscilloscopes, curve tracers, logic analyzer, function generator.

Design and test of mainframe computers during proto-type stages.

Quickly diagnose causes of systems failures and malfunctions to ensure highest operating efficiencies, reliability, and quality performance standards.

Write software utilizing ASSEMBLER, C, MICROCODE, and UNIX scripts.

Extensive training in the Theory of Operation on large computer systems.

Able to read complex electronic schematics.

United States Navy Honorable Discharge 1979-1983

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