Technical Support Information Technology
Resume:
AMANDEEP SINGH BHULLAR
**********@*****.***
A technical support professional specializing in system administration, security, hardware and software configuration, information technology, troubleshooting, and technical support. A strong and deadline oriented, attention to detail, team player, quick to learn new skills, reliable, eager, and motivated for an opportunity to work for an organization, where I can grow in my skills to generate company revenue and customer satisfaction.
EXPERIENCE
TIGER CALCIUM INC (06/2023- 09/2023)
SEASONAL PLANT OPERATOR
DESKTOP TECHNICAL SUPPORT (11/2022-04/2023)
TECHMD, WINNIPEG, MB
-Maintained a list of common concerns and commonly asked questions, updating and disseminating it throughout business offices.
-Performed initial problem analysis and provided solutions as per request.
-Identified and resolved PC desktop and laptop software and hardware issues.
-Documented resolution and attaching relevant information to tickets recording details of inquiries, actions taken, communicating and coordinating with internal departments and end-users.
-Installed software remotely in client computer as per request and as per profile.
-Ensured equipment compatibility and compliance with service requests through prompt coordination with outside technicians.
IT HELPDESK SUPPORT (07/2017-10/2017) AS INTERN (11/2017-09/2022) AS P/T EMPLOYEE
SYTEX LTD.
-Troubleshoot tier1 technical issues for users, field inquiries, diagnose problems, perform root-cause analysis, and identify solutions.
-Identified and escalated the situation requiring urgent attention.
-Attend meetings with the IT to discuss technical issues and integrate solutions into the knowledgebase to improve resolution times by 15%.
-Oversee computer configuration, troubleshoot software and hardware issues, and provide training to end-users.
TECHNICAL SUPPORT CONSULTANT (12/2016-06/2019)
SHAW COMMUNICATIONS, WINNIPEG, MB
-Connect with customers through inbound calls, and chat support, troubleshooting their technical issues.
-Effectively address customer issues by demonstrating accountability for technical problems through active listening, skillful questioning, and clear communication of appropriate solutions.
LICENSED SECURITY GUARD (10/2015-09/2016)
G4S SECURITY
-Monitored an office building by performing on-foot patrols and using cctv.
-Reported employees via a metal detection system, authorized guest entrances.
-Reported suspicious activities daily and maintained zero breaches.
-Performed checks of emergency call boxes and regular safety inspections.
-Used customer service skills in action when interacting with visitors.
IT HELPDESK SUPPORT,TECHSOLUTIONS INC., (12/2008-09/2014)
BANGALORE, INDIA
-Identity technical solutions for hardware and software issues across the organization in collaboration with the IT team, including server upgrades and system migrations.
-Conduct system administration for all it services, which included installing patches, performing updates, and supporting hardware and software implementations.
-Interface with cross-functional groups from sales, marketing, and product development departments to provide end-user support and training.
VOLUNTEERISM
IT VOLUNTEER PROJECT, COMMUNITY LIBRARY WINNIPEG (01/2016-04/2016)
-Served as an IT volunteer for a project to install, set up, and configure 30 PCs and 25 new laptops for a community library, which
-Included updating OS systems, installing firewalls, and collaborating with a team of volunteers to create user logins for library cardholders.
EDUCATION
JUNE, 2007 Bachelor of Technology-Computer Science & Engg.
Punjab Technical University, Faridkot, Pb
SEPTEMBER, 2023 Enrolled in Certification Aws Solutions Architect Associate,
Devops, Azure, Python
SKILLS
-IT diagnostics
-Troubleshooting and technical support
-Microsoft, Mac, and Linux OS
-Dependable and reliable
-Microsoft 365 solutions, outlook, MS team, Microsoft Edge, Chrome, Internet Explorer
-BMC Remedy, IBM Big Fix
-Security office certification
-Customer-oriented and Organized
Contact this candidate