Service Manager Technical Support

Edgardo Velez

** **** ***** ********, ** *****

******@***.*** Cell: 334-***-**** Home: 334-***-****

SUMMARY

Highly motivated and innovative professional graduated from Auburn University of Montgomery with a Bachelor of Science in Business Administration.

I am an expert in the boilers/ HVACs field.

Bilingual, mature professional with strong work ethics, leadership and interpersonal skills

Team player with over 30 years of experience willing to fill leadership role as needed

EXPERIENCE

Baxter International, Opelika, AL

Subject matter expert, Facilities Technician, 2019 – Present

Maintain Plant operations by performing preventive maintenance, troubleshooting, and repairing. Consisting of mechanical, electrical, pneumatic, and water filtration systems. Boilers, chillers, split systems, rooftop units, reverse osmoses filtration systems, compressors, and chemical water treatment systems,

Climate Services, Inc., Montgomery, AL

Boiler and HVAC Technician, 2018 – 2019

Installed, serviced and troubleshoot boiler, chillers, rooftop units, split systems, hydronics, water heaters, pumps, drives, automation systems and related equipment

Provide service to commercial and industrial HVAC systems and boilers

AES Mechanical; Tallassee, AL

Service Manager, 2016-2017

Service Manager, responsible for directing, providing technical support, and generating reports for billing and evaluated by the Vice President of the company. Conducted surveys for the replacement of roof top unit (Unitary systems). Representing AES Mech. in the Northern regions of the country with logistics and state, county, and municipal inspections; specifically, on HVAC installed equipment (RTUs) and boilers, along with related equipment. Troubleshoot installed equipment when necessary and recommend in the installation of projects assigned. Managed boiler installations and performed performance startups. Develop database for vehicle maintenance and inventory control along with, helping field personal with the troubleshooting of roof top package units. I built power point presentation for the newly hire surveyors and quality control personnel.

Rheem Water Heaters; Montgomery, AL

Technical Support II, 2015-2016

Have a working knowledge of technical product specifications and water heater fundamentals and can communicate this information to the caller.

Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database.

Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.

Explain and interpret warranties to customers as they apply to products.

Utilize system tools to determine water heater cross-references, sizes and types as requested by callers.

Bilingual abilities (Spanish) will be utilized for non-English speaking callers.

Hyundai Power Transformers, Montgomery, AL

Plant Maintenance Technician, 2012-2014

Responsible for the maintenance, troubleshooting and repair of the Core Cutter Machine, Leg Binder Taper Machine, two Electric Ovens, both Vapor Phase Ovens, the three Oil Purifier Machines, along with troubleshooting control circuits and PLC controlled equipment.

Responsible for the maintenance, troubleshooting and repair the four Air Cooled Chillers and the power which housed five boilers.

Assisted other technicians in the repair of all manufacturing machinery.

I wrote departmental procedures, which include a preventive maintenance programs on equipment, operational, maintenance, and safety procedures.

Made preparation for ISO inspections by writing company documents which include: job safety assessment on maintenance procedures; operational and safety manuals that became official company documents.

McCain Engineering, Pelham, AL

Service Coordinator, 2011-2012

Responsible for logistic

Interface with customer and sales representatives to handle both pre-sales and post-sales service functions

Provide outstanding customer service to improve customer satisfaction and relationship

Handle and resolve customer complaints/inquiries via mail/e-mail or phone in a timely and accurate manner

Engineered Cooling Services, Montgomery, AL

Boiler and HVAC Technician, 2010-2011

Installed, serviced and troubleshoot boiler, chillers, rooftop units, split systems, hydronics, water heaters, pumps, drives, automation systems and related equipment

Serviced in commercial HVAC systems and boilers in Jackson Hospital, Montgomery, AL

Climate Services, Inc., Montgomery, AL

Boiler and HVAC Technician, 2002 – 2010

Installed, serviced and troubleshoot boiler, chillers, rooftop units, split systems, hydronics, water heaters, pumps, drives, automation systems and related equipment

Provide service to commercial and industrial HVAC systems and boilers

One Source-Sodexho-Tuskegee University, Tuskegee, AL

Operations Supervisor, 2000-2002

Entered as Boiler Mechanic and promoted three times to supervisor position

Operated and supervised Power Plant operations

Supervised and trained 10 men

Burn Rite Boiler Co., Robertsdale, AL

Boiler Technician, 2000-2000

Installed, serviced and troubleshoot boiler and related equipment

National Linen, Jacksonville, FL

Plant Engineer, 1996-2000

Serviced and troubleshoot, electrical, electronic, pneumatic and hydraulic systems with operating software program (Softrol) Also operated a Sterling water tube boiler 800 BHP.

Stephen W. Groves (FFG-29), May port, FL

Leading Petty Officer- Boatswain Mate Rate E- 5, 1989-1993

Responsible for the administration, operation and training of Deck Division which consisted of 15 sailors.

EDUCATION

Auburn University of Montgomery, AL

Information Technology/Management of Information Systems

Graduated on May,2014

Capella University, MN

Information Technology and Project Management, 2009-2010

Completed 24 hours in Project Management

Florida Community College of Jacksonville, FL

Electrical Engineering, 1994-1996

Completed 42 hours in Engineering

Military Service in US Navy

E-5 Second Class Petty Officer, 1983-1993

Various school attended

Alfred E. Smith High School, NY

Boiler Technician, 1979

Earned a Vocational and technical diploma in Engineering and

Boiler operations and repairs.

SKILLS

Languages: English, Fluent; Spanish, Fluent

Programs: Microsoft office programs, Microsoft Expression

Trained in automated systems

Good working knowledge in several office software programs

Strong background in rigging systems

Certificates earned in the HVAC field, EPA license, and numerous courses attended in the HVAC field.

Contact this candidate