Master Data Management

Nithya S Muthyala

Jacksonville, Florida 847-***-**** ****************@*****.*** www.linkedin.com/in/nithyamuthyala

Master Data Management Product Manager with 10+ years of experience in Healthcare, Retail and Financial domains. Applies Agile, Waterfall, Scrum, and Lean methodologies and FHIR standards to develop master data/reference data, data governance. Drive data migrations and integrations, design process improvements, web & mobile User Interface portals, mobile applications for provider search, telemedicine etc.

Accomplishments:

Established Member Master Data as key data source for multiple leading health systems within 9 months

Experienced leader in relationship development with stakeholders, data owners, and SMEs to drive lasting organizational change

Achieved a 50% reduction in vendor infrastructure costs, resulting in annual savings exceeding $110,000 for the project.

Enabled FHIR standards for potential health information exchange of Patient, payer, provider and Location data for over 3 top healthcare organizations

Established Virtual Medicine via telemedicine project in Blue Cross and Blueshield of Florida in less than 12 weeks

Increased Quality of Health insurance mobile application (provider location search functionality) to >95%

Implemented Agile management. Coached teams ranging in size up to 50 people

Increased speed to market on a B2C project by 60% by introducing Agile MVP

Led product-quality teams in development and execution of test scenarios and cases, increasing productivity by 40%

Work Experience:

Envision healthcare–MDM Director Product Manager June 2022 – Present

Responsible for executive organizational strategy for creating a federated data repository that ensures a standardized approach across the enterprise through the application of master data management and Data governance principles. Spearheaded master data management initiatives spanning across organizational boundaries

Developed and implementied a comprehensive master data management strategy that aligns with the overall business objectives

Managed a team of architects, data analysts, developers, application vendor teams, QA, Data stewards

Managed external vendor teams and collaborated leadership cross orginizationally

Managed infrastructure migration projects end to end with more than three cross functional teams

Collaborated with business leaders, stakeholders in identifying scope and opportunities for better use of data covering the most valuable usecases for business

Managed project roadmaps, contributed to program roadmaps, communicated risks to business in a timely fashion

Engaged various areas of business owners on the new source data ingestion and delivery phases of the master data

Published Data dictionaries, business glossary, data flows in the data discovery center

Part of the DGC- data governance council, making the key decisions to ensure data security, compliance and risks are considered for Master data creation

Written and published news letters of Payer Master deliverable and conducted roadshows for the products delivered

Created budget reports, strategic roadmap showing 90 foot view, resource planning etc.

Multicare Health Systems – IT Product Owner/Project Manager October 2020 – May 2022

Responsible for timely preparation and inbound/outbound communication of enrollment, Master Membership, enterprise claims, and enterprise provider data to downstream customers. Act as the Subject Matter Expert for Claims/Membership information domain with a background in FHIR HL7 standards, Master and Reference Data Management, as well as foundational Data Management principles such as Data Governance, Informational Lifecycle Management, Data Quality, Data Access and Use, and more.

Created and implemented processes for project management (e.g., Agile best practices).

Effectively communicated project responsibilities to owners, sponsors, team members, and stakeholders in a clear and concise fashion, including but not limited to development of status reports and executive-level dashboards.

Identified and managed project dependencies and critical path.

Managed restricted and sensitive data containing PII/PHI/PCI and more.

Oversee data steward’s Master Data Management work queues to ensure matching, merging, and un-matching rules are being applied to records as presented on everyday basis.

Supervised and maintain Membership domain metadata including Data Dictionaries, Communications Releases, and Business Terms Glossaries for key data sets, code sets, mappings, taxonomies, and/or hierarchies.

Investigated enrollment, claims, and provider data discrepancies, using various internal and external systems to identify the correct information and resolve discrepancies.

Florida Blue (Blue Cross Blue Shield) – Product Owner May 2019 – September 2020

Led requirement gathering sessions for both Business and Technical.

Mentored and provided expertise to other project team members.

Understood and communicated PMO goals, methodology, process and principles to project stakeholders.

Worked closely with development team to clarify and to ensure that business requirements are being met or adhered to by reviewing technical documentation, dev and testing userstory reviews, revisit user manuals and suggest improvements, and test incorporated procedures.

Conducted and participated in daily and weekly meetings while leveraging ALM and RALLY tools to maintain the dashboards and provide real-time metrics to the management.

Participated in UAT lab testing sessions. Developed UAT document for users to refer to which includes step-by-step validations. Helped complete the UAT testing, and was responsible for getting the signoff from business users before the deployment.

Bed Bath & Beyond-Union – IT Product Owner/Product Data Management Consultant Jun 2017 – April 2019

Created and managed scope of work, project plan, project schedules, weekly program status reports, project burn-down rates, weekly/monthly/quarterly executive dashboard reports, project budgets and requesting/changing purchase orders for consultants.

Wrote proposals and SOWs, delivered presentations and demos, and interacted with key stakeholders/SMEs on all technical matters.

Managed the entire SDLC, and associated budgets and timelines. Implemented risk management best practices, set up a change control board (CCB), and modified development processes to run through a change management system to prevent scope creep and ensure quality of project deliverables.

Implemented RAID logs to discuss Risks, Assumptions, Issues and Dependencies to increase agility and visibility.

Implemented brownbag sessions and literacy programs to gather feedback on new releases and enhancements.

Hosted workshops to discuss the testing strategy, design, execution, and continuous improvement planning.

Switched gears from Waterfall to Agile to Waterfall depending on the nature and impact of the project.

Built user stories through Test Rail/Zephyr based on feature and its supporting requirement documents.

Optimized test cases based on the product enhancements; improving their reusability and eliminating re-scripting.

Established the concept of Dress Rehearsal post UAT sessions to ensure migration of code is validated in a near-real Production environment before moving to the Production environment.

AMEX Global Business Travel – Quality Analyst/Business Analyst April 2016 – May 2017

Worked on various projects with multiple modules such as order to cash, procure to pay, project management, finance, CRM, order management, inventory management, test cases, test execution, implementation, documentation, provided UAT, functional support, etc.

Conducted daily Scrum meetings, facilitated Sprint planning, review and retrospective meetings for the team.

Implemented NetSuite into the company by gathering and analysing business requirements.

Created and managed project/program resource loading and budget; reconciled budget monthly.

Facilitated and conducted effective recurring status meetings with the product, portfolio and delivery managers.

Extensively used SQL and PL/SQL to retrieve the data from databases to perform data validations and comparisons for regression testing- fetch test data from RDBMS such as Oracle and SQL Server.

Sole performance of API testing with different sub-systems as a part of Back-end test.

Sutherland Global Services – Sr. Business Analyst October 2013 – February 2015

Involved in the development of system testing strategies, plans, cases and conditions to ensure processes and products meet standards.

Worked with internal experts and senior client staff to develop/gather formal customer requirements, project planning, system design, and end-user documents in an iterative development environment.

Collaborated with the project team to define, build, and rollout innovative technology and business process solutions to increase efficiency and improve customer satisfaction.

Led ongoing reviews of business processes and developed optimization strategies.

Managed JIRA tickets and worked closely with prod support team in scoping tickets for the upcoming releases.

Coordinated testing efforts between all the technical teams involved, setting up most comprehensive test data set under different testing environments.

Tools & Environments

MDM: Profisee MDM, TIBCO EBX, STIBO, Workbench, JDA, Riversand PIM

Test Management: Azure Devops, Rally, JIRA, JIRA Confluence, JIRA – TestRail, Quality Center

Testing Tools: Native mobile app, SMS chat functionality, IVR testing, Swagger web services/Restful APIs, Postman, Native apps, IOS/Android platforms, Unix, Oracle DB, Jmeter, XML

Data Standards/Tools: SSMS, FHIR/HL7, Definitive Health Care(DHC) reference datasets

Methodology: Agile, Waterfall, Hybrid

Office/Environments: Visio, MS Project, IE, Chrome, Safari, Windows 7, Unix, IBM Lotus Notes

Certifications

Certified Scrum Professional – Scrum Master (CSP- SM) 2020

FHIR trained

Education

Southern New Hampshire University, Manchester, NH Apr 2015 – Oct 2016

Masters in Information Technology

RajivGandhi University of health sciences, Banglore, India Oct 2013

Bachelors in Pharmacy

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