Cybersecurity specialist
Resume:
Deris Lewis
Dalzell, SC *****
*********@*****.***
Willing to relocate: Anywhere
Work Experience
Network Monitor
USAF / LANGLEY AFB - 83 RD NOS
June 2022 to Present
- Utilized monitoring sensor tools such as Solar Winds to proactively identify outages or potential
problems.
- Performed routine, scheduled hardware and software checks on core services and document results in
Remedy ticket and the Master Station Log (MSL).
- Worked with the Senior Lead to communicate the status, risk, and impact of emerging problem areas
and report findings to Incident and Problem Management teams.
- Collected and documented all available data on potential and actual problem areas in order to support
rapid hand-off to problem management, event, or incident response teams.
- Provided guidance and training on policies, procedures and lessons learned to other team members.
Section Lead System Administrator
USAF/ LANGLEY AFB 633 RD MDG
June 2020 to June 2022
- Troubleshooted all Microsoft Office Automation Tools, Microsoft Operating Systems, and Microsoft
Electronic Mail software, as well as any other Automated Information System interfaces with the PC.
- Maintained conceptual knowledge of networking to troubleshoot PC problems such as connections and
file level security.
- Offered feedback to hospital section supervisors, work group managers and customers concerning
customer service and work order status.
- Managed user accounts. Created, deleted, modified, repaired email and user accounts and updated
passwords.
- Resolved customer problems with remote desktop applications.
- Supported the implementation of computer security through automated procedures, manual fixes, and
customer interaction.
- Oversaw/assisted the installation and implementation of Information Technology (IT) projects local to
Langley AFB.
Helpdesk Tech
USAF - Hampton, VA
September 2019 to June 2020
- Provided first/second level contact and problem resolution for customer issues.
- Used diagnostic tools to troubleshoot problems associated with network connectivity, and workstation
hardware/software.
- Maintained ticket updates for all reported incidents.
- Demonstrated strong verbal communication skills while maintaining a positive rapport with end users
in a high stress environment.
T1E HELPDESK TECH, INMOTION HOSTING - Virginia Beach, VA
September 2019 to June 2020
- Received inbound contacts from customers in reference to technical issues regarding server, email,
website issues.
- Configured and managed customer's DNS/nameservers for their websites.
- Assisted with email related issues, clients such as Mac Mail, Outlook, Webmail.
- Website optimization help such as, reducing image sizes, caching, SEO through plugins and Metric.
- Trained new employees via the ambassador program to further their skills in resolving issues for
customers.
- Used Linux commands via terminal to further assist customers.
Education
Bachelor's in Healthcare Administration
University of Mount Olive - Mount Olive, NC
August 2014 to May 2016
Skills
• Active Directory
• Cybersecurity
• Computer Networking
• System Administration
• LAN
• Help Desk
• Information Security
• Microsoft Windows
• Linux
• DHCP
• Troubleshooting
• Incident Response
• VPN
• Network Administration
• Remote Access Software
• TCP/IP
• Network Security
• Operating Systems
• Database administration
Military Service
Branch: United States Air Force
Service Country: United States
Rank: E-6
August 2016 to Present
• System Administration
• Performs risk management framework security determinations of fixed, deployed and mobile
information systems (IS) and telecommunications resources to monitor, evaluate and maintain
systems, policy and procedures to protect clients, networks, data/voice systems and databases
from unauthorized activity. Identifies potential threats and manages resolution of communications
security incidents. Enforces national, DoD and Air Force security policies and directives to ensure
Confidentiality, Integrity and Availability (CIA) of IS resources. Administers and manages the overall
cybersecurity program to include Communications Security (COMSEC), Emissions Security (EMSEC) and
Computer Security (COMPUSEC) programs
• Cyber Security Specialist
• Performs client-level information technology support functions. Manages hardware and software.
Performs configuration, management, and troubleshooting. Removes and replaces components and
peripherals to restore system operation. Installs and configures software operating systems and
applications. Provides service to end-users for operation, restoration, and configuration of information
systems. Reports security incidents and executes corrective security procedures. Manages client user
accounts
Commendations:
Air force achievement medal(2) for outstanding meritorious service
Certifications and Licenses
CompTIA A+
CompTIA Security+
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