Operations Manager Area

Elizabeth Perez

719-***-**** ● Colorado Springs, CO ● **************@*****.***

EXPERIENCE

Operations Manager L6 Feb 2022- May 2023

Amazon Colorado Springs, CO

●Received award 3 months in a row for Cost.

●Managed Inbound department with lowest percent of injuries while on role

●Helped promote direct report to L6, while overseen shift composed of 300+ employees plus 4 leaders.

●Focused on building a high performing team that understands quality to fulfill the needs of our customers.

●WOW lowest unproductive time for 2022-2023 going from 23% to 14 % since taking over Inbound on new role.

Stow Area Manager L5 July 2020- Feb 2022

Amazon Colorado Springs, CO

●Received award for Hiring and Developing the best during our STA at BOI2

●Managed RSP while doing OM stretch role for 7 weeks with the lowest amount of injuries.

●Selected to participate on ORT prior to launch of DEN4.

●Launch AM for the Problem Solve area, built a high performing team that understands quality to fulfill the needs of our customers.

●Lead and own the development of over 100 Tier 1 associates, develop a T3 to T, working on helping my T3 to T4 by Q2

●WOW lowest inferred time for 2021 since launch for IB.

Amazon Spokane, WA

●Managed RSP team of over 100 associates to process the highest volume in a 24-hour period 1M. Within 6 months of launch.

●Launch AM for the Problem Solve area, built a high performing team that understands quality to fulfill the needs of our customers.

●Lead and own the development of over 100 Tier 1 associates, develop a T1 to T4, working on helping promote a T1 to T4.

●Lead my team to have the 7k stow record number of units per single 10-hour shift, WOW lowest inferred time for 2020 since launch for IB.

●Paired with Learning and Safety departments, to develop a PMV for down stackers.

Stow Area Manager L4 May 2019 – 03/17/20

Amazon Tracy, CA

●Managed RSP full of over 200 associates to process the highest volume in a 24-hour period in 4 years.

●Lead and own the development of over 100 Tier 1 associates.

●Improved Safety Leadership Index of team from 17% unfavorable to 10% unfavorable to be in line with network benchmark.

Trainer Aug. 2016 - May 2019

Amazon Tracy, CA

●Achieved top performing trainer recognition at OAK4 determined by having the best Safety, Quality & Productivity performance of new hires and Coaching Compliance of Ambassadors during peak on my shift.

●Assisted successfully launching over 5 new Fulfillment Centers as part of the Learning Deployment Team, working directly with Operations and Support to effectively execute network standard training plans.

●Led development of 6 new Trainers, training them on granting permissions, training, coaching, running reports and identifying barriers.

Fulfillment Associate June 2015 – Aug. 2016

Amazon Tracy, CA

●Consistently in the top 10% of building in both Productivity & Quality performances.

●Simplified water spider process to effectively manage WIP for associates contributing to processing over 1 million units in a 24-hour period.

Assistant Manager 1999 - 2006

Pizza Hut Moreno Valley, CA

●Successfully assisted Area Manager supporting 30+ direct reports

●Developed a team of 30+ associates to lead the department in quality schedule adherence through monthly 1:1 meeting discussing all metrics and providing actionable feedback

●Assisted customers with a high quality of service are increasing the store sales by 17% each year, placing our store in second place during 2005 with a sales growth of 32% in the region.

EDUCATION

Maric College Therapeutic Health Technician 2008

Modesto Junior College Associates of Science Expected Completion: 2024

SKILLS

Bilingual – Spanish, English, Brazilian Portuguese

Microsoft Windows Microsoft Excel Microsoft Word

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