Customer Service Support
Resume:
Curtis Stredic II
***** ********** ** ******, **
Summary Experience: I am highly experienced Warehouse Lead capable of working in all types of environments. I have over fifteen years of extensive experience in warehouse management, Logistics, and customer support. I have excellent written, verbal, and presentation skills. I am proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Access). Throughout my career, I have implemented changes in my workplace to improve efficiency and safety for my team members. I have a solid track record in meeting my customers SLA’s delivering timely and accurate service.
Skills
Customer Service
Inventory Control
Quality Check and Quality Assurance
Forklift sit and stand operation
Proficient in MS office (Word, Excel, PowerPoint, Outlook).
Operations
RF systems (Scanning)
ERP and WMS systems (Database)
Reporting
Shipping and Receiving - domestic and international
Work Experience
APL Logistics January 2021 - Current
As a Lead Material Handler III:
oProvided warehouse services through safe, efficient, and accurate handling of customer products and materials using manual labor, standard power equipment/Forklift and computer equipment. In addition
oPulled orders packed with motorized equipment,
oKept records, reports, labeling and trailer inspections up to date.
oAssigned trailers to appropriate dock and/or yard location, and I chock wheels to ensure all safety rules and company policies are followed.
oCompleted daily inspections of equipment and adjusting before operating tow-motor vehicles or equipment. I also following safety and maintenance instructions, and complete inspection sheets at the beginning of each shift; reporting any defective equipment to my supervisor.
oInspected and prepared trailers prior to loading product cleaning as needed to ensure product preservation.
oAssisted in building and grounds maintenance to ensure that the facility is maintained in a clean, neat, safe, and orderly manner.
oDetermined method of shipment and prepared bills, invoices and other shipping documents
oReceived merchandise - checked and signed delivery slips, and assisted with unloading as necessary
oInspected and verified incoming goods against invoices or other documents, recorded shortages and rejected damaged goods
oAccepted or returned merchandise according to established company procedures. Calculates prices according to guidelines, and affixes bar codes, prices, and security tags as necessary.
oOrganized distribution and shipping of merchandise. Made necessary verifications against documents, unpacks and routes goods to appropriate storage areas. Handled customer pick-ups.
oOperated forklift, hand truck or other equipment to load, unload, transport and store goods
oMaintained internal record-keeping systems
oAssembled containers and crates, packs goods to be shipped and prepares identifying information and shipping instructions
OSG USA Inc. January 2018- January 2020 Warehouse Lead:
oRecognized and resolve customer discrepancies including shipping and receiving, inventory products, and material handling.
oPerformed quality checks on all products.
oUnloaded, picked, staged, and loaded products for shipping.
oReceived incoming shipments and reviewed contents against purchase orders for accuracy.
oOperated powered lift trucks, floor sweepers, pallet jacks, RF Scanners and forklifts safely, with a zero percent incident rate.
Employee Solutions March 2017 – January 2018 Recycling Material Handler
oAssembled product containers and crates, banded wrapped, packaged, and cleaned equipment.
oFollowed proper selection procedures as established by the company.
oReceived incoming shipments and reviewed contents against purchase orders for accuracy.
oAssisted with unloading of trucks, containers, and pallets via forklift, pallet jack, or by hand.
Vistar Distribution Center April 2016- May 2017 Warehouse Coordinator/ Customer Support
oReceived incoming shipments and reviewed content to ensure maximum accuracy and ensured proper temperature levels on all inbound merchandise requiring refrigeration and rotated stock by code and receiving date.
oResponsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible.
Frederick Inc March 2014- March 2016
Warehouse Coordinator
oEnter data into global shipping software to load data and produce reports.
oSupervised material flow, storage and global order fulfillment and maintained accurate stock records and schedules.
oProcessed customer fees quickly to release international shipments to their destination.
oManage daily operations through SAP WMS and reported inventory balances and cycle counts in both the ERP and WMS systems.
Delta Airlines Reservations January 2011- March 2014
Customer Service Representative
oObtain customer feedback and performed process changes to exceed customer satisfaction goals.
oReasonable accommodations to ensure customer needs were met and provided accurate and appropriate information in response to all customer inquiries.
Education:
oHigh School Graduate from Mt Eden High School in Hayward, California (1983-1987)
oAssociate of Arts Degree from Texas Southern University (1992-1994)
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