Customer Service General Manager
Resume:
Jessica Brown
Clarksville, TN *****
*******************@***********.***
Authorized to work in the US for any employer
Work Experience
Operations Manager
V & A Partnership - Brentwood, TN
April 2023 to Present
Oversee all operations of the hotel to ensure they adhere to Choice Brand standards. Dual Property General Manager
A & S Hospitality, LLC - Clarksville, TN
October 2019 to Present
• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carrying out cost savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staff.
• Maintain my HOST certification from ChoiceU.com
Assistant General MANAGER
Rodeway Inn
June 2009 to August 2019
Oversee all operations of the property.
Education
High school dipolma
penn foster
BACHELOR OF SCIENCE in health administration
university of phoenix
Skills
• Problem-solver
• Computer skills
• Management Skills
• Dedicated leader
• Time Management
• Dedicated
• Payroll
• Forecasting
• Office Management
• Budgeting
• Financial Report Writing
• Accounts Payable
• Property Management
• Accounting
• Management
• Customer service
Contact this candidate