Account Manager Customer Service

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CONTACT

Address : Maplewood, Mn, *****

Phone : 612-***-****

Email : ad058t@r.postjobfree.com

WWW : LinkedIn

PROFESSIONAL SUMMARY

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

Account Manager, 12/2017 to Current

Dakota Supply Group - St. Paul, Mn

Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Educated clients on new products or services to increase customer engagement with brand.

Facilitated client satisfaction and renewed customer relations to drive growth.

Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Coordinated with internal teams to facilitate prompt delivery of client projects.

Monitored and analyzed customer feedback to identify opportunities for improvement.

Developed and implemented strategies to increase client retention.

Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Built relationships with customers and community to promote long term business growth.

Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.

Developed and maintained strong working relationships with professionals within assigned territory.

Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Monitored service after sale and implemented quick and effective problem resolutions.

EDUCATION

Graphic Arts Degree: Printing Press Operator

Century Collage - White Bear Lake, MN

I changed careers in the year 2000. I started at Ferguson Enterprises in the warehouse learning product for industrial Plumbing. From there I worked my way up to being an Account Manager. In 2010 I got hired by Minnesota Petroleum Service as an Account Manager. I took an area that they had not sold in before and 7 years later I sold $3.5 Million. Then I got hired by DSG to be an Account Manager in the Plumbing / HVAC / Industrial Plumbing.

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ROBERT TOURVILLE

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