Zoran Gorgioski

Chicago, IL *****

224-***-**** ad058b@r.postjobfree.com https://www.linkedin.com/in/zoran-gorgioski-6a246460/

PROFILE

A hands on and self driven General Manager with 20+ years of experience in the service industry. I have uniquely cultivated a strategic and detail oriented approach to creating strong teams and optimizing business strategies for internal operations. These experiences have proven an increase in financial returns while insuring exceptional customer service and satisfaction within each role.

EXPERIENCE

Potbelly Sandwich Works July 2011 – October 2014

General Manager, Glenview, Illinois

Consistently created a positive work environment for all employees while ensuring great customer service, leading to elevated secrete shopper results.

Increased store performance and culture by securing high value candidates while overseeing training that maintains company standards.

Developed an increase in sales and brand potential by executing local marketing campaigns for catering offers and fundraising events.

Efficiently curated Bi-weekly inventory, monthly reports, managers schedules and self-health food audits in a fast paced environment.

Delegated critical team information in monthly manager meetings to increase efficiency and organization within the restaurant.

Generated yearly store budgets that insure a minimum 3% increase in overall sales.

Cosi August 2006 – June 2011

Training General Manager, Chicago, Illinois

Facilitated a flawless remodel of a high volume flagship restaurant on Chicagos Michigan ave.

Increased restaurant operations by assigning leadership responsibilities, local store marketing and budget development through weekly/monthly reports with district managers.

Administering mid-year and annual reviews for assistant managers in order to increase personal and professional development.

Performed thorough interviews for high value hourly employees while overseeing effective training and development.

Generated yearly store budgets that insure a minimum 3% increase in overall sales.

Redfish February 2003 – August 2006

Kitchen Manager/Front of House Manager, Chicago, Illinois

Maintained exceptional kitchen operations by coordinating food and supply orders, balancing order costs and consistently met company labor goals.

Interviewed, hired and scheduled high quality candidates for back of house and effectively implemented training procedures.

Assisted GM with invoicing, weekly reports and income estimates.

Effectively trained all new kitchen staff as well as assisted in training new managers.

Managed front of house operations while implementing progressive company values within new hires and existing employees.

EDUCATION

University of Skopje, Skopje, North Macedonia

BA, Business Management (2 year Program)

AA, Culinary School

SKILLS

Software:

Microsoft Excel, Word and Power Point.

Aloha POS, Oracle Financials and Menulink.

Language Proficiency:

Macedonian, Bulgarian, Serbian and Croatian

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