*

CLAUDEL NIYONZIMA

ad055o@r.postjobfree.com

SUMMARY

I am an engineer with 7 years of experience in Information Technology and Communication. I am highly skilled in management and maintenance of computer systems and networks, installation and configuration of computer software and systems, settings and installation of networks, maintaining and configuring printers, photocopiers, scanners, etc. EDUCATION

Bachelor of Information Technology

University of Burundi

February 2012 – July 2016, Bujumbura, Burundi

Diplôme d'Humanité générales et diplôme d'État

Scientifiques A, Option: Maths et Physique

Lycée of Muramvya (LM)

September 2008 – August 2011, Muramvya, Burundi

General secondary school certificate (A-Level)

Communal College of Kirundo

September 2004 – July 2008, Kirundo, Burundi

End of Primary school studies certificate (O-Level) Murama Primary Scholl

September 1997 – July 2004, Kirundo, Burundi

EXPERIENCE

Engineer Support

WOOD FOUNDATION AFRICA (Kigali, RWANDA)

May 2023 – Current and Part-time

● Maintaining all equipment for ROS and SCON once every three months.

● Support anytime when needed in the field including minor repairs in consultation with Octagon Ltd.

● Ensure that all scales are well calibrated

IT MANAGER

GORILLA MOTORS (Kigali, RWANDA)

January 2023 - Current

2

Providing timely in-house IT technical support, management and maintenance of computer system, software and networks, configure networks, printers and scanners, etc.

Prior to the start of projects, I liaise with key operational departments to carry out business user requirements analysis and specifications to understand the business process needs and technology requirements of the organization and design appropriate strategies to meet these needs.

I collaborate with designated system vendors, end users and other IT resources as necessary to ensure issues identified by internal users that require further systems development (improvement), software/architecture updates are processed within the agreed period and budget. This includes managing and coordinating system upgrades, modifications, and customizations, as well as timely license renewals.

Provide in-depth technical evaluation, analysis and support to databases, operating systems, business application systems and the supporting infrastructure in consultation with systems vendors where necessary to ensure consistent and reliable IS systems.

Setup technological infrastructure and work closely with the organization’s key personnel staff to ensure they understand how to use & maintain the technology.

I ensure the seamless integration and security of the different systems (Garage and Transportation) and networks available and provide essential advice on the suitability of different equipment.

IT MANAGER

RIVIERA HIGH SCHOOL (Kigali, RWANDA)

February 2019 – January 2022

Providing timely in-house IT technical support, management and maintenance of computer system, software and networks, configure networks, printers and scanners, etc.

Prior to the start of projects, I liaise with key operational departments to carry out business user requirements analysis and specifications to understand the business process needs and technology requirements of the organization and design appropriate strategies to meet these needs.

I collaborate with designated system vendors, end users and other IT resources as necessary to ensure issues identified by internal users that require further systems development (improvement), software/architecture updates are processed within the agreed period and budget. This includes managing and coordinating system upgrades, modifications, and customizations, as well as timely license renewals.

Provide in-depth technical evaluation, analysis and support to databases, operating systems, business application systems and the supporting infrastructure in consultation with systems vendors where necessary to ensure consistent and reliable IS systems.

Setup technological infrastructure and work closely with the organization’s key personnel staff to ensure they understand how to use & maintain the technology.

In liaison with third party vendors (where needed), design, develop, test, install and implement reporting, analysis and integration solutions for the business application systems to ensure the effectiveness of overall systems interface and performance.

Ensure seamless integration and security of the various learning systems and networks available and provide much needed advice on various equipment suitability.

Preparing periodic documentations, user manuals, progress reports, user operational challenges and requirements to the management detailing system usage level and 3

processes, reviews on the systems and providing recommendations/solutions for system improvements (oral and written) to ensure its full potential. This may be in liaison with external vendors such as I-Smart.

TECHNICAL SUPPORT ENGINEER

KINTEC RWANDA Ltd (Kigali, RWANDA)

Mars 2017 - February 2019

● Provide timely IT support services to all our business clients. Those of management and maintenance of computer systems and software, installation and configuration of new networks, configuration and configuration of printers, photocopiers, etc. CERTIFICATIONS

● Completed a training course in English Online (ReallyEnglish, Canada)

● Driver’s License

SKILLS

● Managing the development of SaaS, On-Premise and cloud-based applications.

● All major operating system e.g., Windows, Ubuntu, Linux.

● With major software development and programming languages and relational databases

(Example JAVA, MSSQL and MySQL).

● Knowledge and experience of the ITIL framework or equivalent. ITIL Foundation certification will be an added advantage.

● Good analytical and problem-solving skills.

● Good interpersonal and communication skills.

● Ability to adhere to strict deadlines.

● Project management skills.

● Microsoft office 365 (SharePoint, one drive, teams)

● Extensive knowledge about Active Directory, firewalls, routers, access points LANGUAGES

● English

Fluent speaker [Certificate from ReallyEnglish]

● French

My Studies’ Language system

● Maternal Language

Kirundi

I, Claudel NIYONZIMA, acknowledge that all the information furnished is correct to the best of my knowledge.

Claudel NIYONZIMA

Contact this candidate