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Customer Service Business Management

Location:
Wayne, NJ
Salary:
90000.00
Posted:
November 15, 2023

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Resume:

Joseph Salvatore

** ******* ****

Wayne, New Jersey 07470

H-1-973-***-**** – C-201-***-****

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OBJECTIVE To join an ambitious result-oriented organization. Where I can be part of team delivering valuable solutions to satisfied customers by contributing my knowledge, experience and skills.

PROFILE • More than 30 years of experience as a logistics professional

• Ability to direct complex projects from concept to fully operational status.

• Goal-oriented individual with strong leadership capabilities.

• Organized, highly motivated, and detail directed problem solver. Proven ability to work in unison with upper management, staff and vendors. EDUCATION Business Management, Rutgers University 1976, 1977-80 Iata / Fiata course 1982

Dangerous Goods certification 1984

Certification in International Business, Kean College 1987 Management as a Science, American Management Association 1991 Certified OSHA Forklift Trainer 2015

Certified OSHA Management Record Keeping and Forklift Truck Operation 2015 RELEVANT EXPERIENCE AND ACCOMPLISHMENTS

PROGRAM COORDINATION

• Successfully established new receiving program leading to profit and customer retention and implemented change to lead current branch to profitability.

• Managed two new facility building projects.

• Managed Container Freight Station – 3,000+ containers per year.

• Established intern programs.

• Created pallet exchange program resulting in savings over $300,000.

• Helped develop and institute ISO procedures.

• Formulated and implemented new employee orientation and training. MANAGEMENT/SUPERVISION

• Directed recruitment and retention of supervisors and staff of 15-120 employees.

• Trained, supervised, and evaluated staff, coached improvement in management skills. Resulting in multilateral staff achievement of work objectives.

• Successfully refined and implemented new projects.

• Managed all Air, Ocean and Warehouse operations.

• Managed multiple facilities.

EMPLOYMENT HISTORY

2015-2023 Manager International Logistics - Ashland Inc. Bridgewater, New Jersey Responsible for all international shipments both import and export working closely with Compliance department. Working within an operating budget of $10M. Directs 3PL warehouses for inventory levels, procedures, distribution, and operations. Responsible for negotiating rates and selection of service providers. 2002-2014 Branch Manager UT I• Edison, New Jersey

Responsible for all branch operations, activity, and facilities. Profit & Loss budget plan of

$64M /120 employees in 350,000 square feet in 3 facilities. Warehouse distribution / public warehouse / freight forwarding imports and exports. Sales, customer service, operations, and accounting. Handling various Clients from pharmaceuticals to toy manufacturers. 1998-2002

International Airfreight Manager • Eagle Global Logistics, Edison, New Jersey Responsible for daily operations of international airfreight and warehouse operations. 17 employees in a 75,000 sq ft facility.

1990-1998 District Manager • Circle International, Newark, New Jersey Responsible for all station activity and facility with 22 employees in airfreight, ocean and warehouse in 35,000 sq.ft. facility. Sales, customer service, operations, and accounting. 1980-1990 Lead Agent Airfreight • Circle International, Newark, New Jersey Supervised international airfreight staff of 10 employees. 1972-1980 Warehouse • Ralston Purina Company, Bayonne, New Jersey Worked in general warehouse and clerical operations in union environment. COMMUNITY INVOLVEMENT

Leadership Steering Committee, Wayne Valley High School Coach Little League baseball

Member Knights of Columbus (4th Degree)

HONORS AND AWARDS

Employee of the Year 1978 Ralston Purina Company-

Future Company Leader 1988 Circle International-

Distinguished Manager of the Year 1991 Circle International- Station of the Year 1995 Circle International

Top Branch Productivity 2004 and 2005 UTI

Top Branch Net Revenue Growth 2005 UTI

Client Service Award UTI 2012

Change Management Certification 2013 UTI

New Jersey licensed Real Estate Agent 2015

Facility Evacuation Floor Captain 2015

Six Sigma A3 certified 2018

Six Sigma Yellow Belt 2018

Ashland Way Award 2021

Member of American Management Association

REFERENCES

Mr. Andy Abbott

Chief Executive Officer

ACL

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Mr. Paul LaTrace

Director of Global Logistics

Estee Lauder

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Mr. Phil Abbate

Vice President

DSV

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