Customer Service Rep
Resume:
Natasha King
Allentown, PA
*********@*****.***
OBJECTIVE
To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of a solid organization.
PROFILE
An energetic manager with strong communication and computer skills that contributes to my high levels of efficiency and productivity. I have a proven track record in resolving complex issues and finding workable solutions. I have a strong sense of urgency coupled with in-depth product knowledge which helps to promote customer satisfaction and improved customer loyalty. I have verifiable achievements of performance which was bench marked in all areas.
CORE COMPETENCIES
•Excellent communication skills
•Strong problem-solving skills
•Customer Service focused
•Attention to detail
•High stress tolerance
•Adaptable
WORK EXPERIENCE
Walmart – Allentown, PA
Department Manager 2015-2023
•Provide necessary administration and oversee associate functions.
•Set goals and objectives for day to day operations
•Develop and plan employee scheduling
•Resolve customer service issues
•Interview and train new hires
•Process payroll forms and records
•Motivate personnel to help increase sales
•Handle cash management duties
Cablevision Systems Inc - Newark, NJ
Customer Service Rep 2005-2013
•Handled incoming calls from a national customer base
•Provided detailed information on services and products to customers
•Made appropriate recommendations based on customer requirements
•Entered accurate and complete customer information into system
•Researched and resolve service, product and billing issues
•Maintained updated records of all customer interactions
•Achieved and exceed key performance indicators in all areas
Forman Mills - Elizabeth, NJ
Sales Representative 2002-2004
Handled customers with a sense of urgency
Quickly determined customer needs
Recommended merchandise based on their needs and preferences
Acted as liaison and contacted other stores on customers behalf for merchandise availability
Knowledgeable in current sales promotions, returns and exchanges and security practices
Defender Security - New York, NY
Security Guard 2000-2001
•Monitored and authorized entrance and departure of vehicles and delivery trucks
•Monitored and authorized entrance and departure of employees and visitors
EDUCATION
Henry Snyder High School, High School Diploma, 1994
Saint Peter’s College, 1995- 1997
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