Restaurant Server/Shift Leader

MELISSA BLACK

*** ***** **. ***. *, Costa Mesa, CA, 92627, US • 949-***-**** • **********@*****.*** Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Loyalty

Servsafe Certified

Safe Work Practices

Menu Memorization and Presentation

Adaptable and Flexible

Order Accuracy and Delivery

Transactions and Cash Handling

High-Volume Dining

Verbal and Written Communication

Cool Under Pressure

Natural Leadership

Warm and Friendly

Customer Preferences

Personnel Training

POS Transactions

Ability to Lift 30 Pounds

Dining Room Logistics

Food and Beverage Pairings

GED

Ocean View High School Huntington Beach, CA

Server/Shift Leader April, 2019 to May, 2023

Norms Restaurants LLC Costa Mesa, California

Handled table service and other dining room tasks, by myself for an entire shift, due to unexpected absences or unusual service volumes. Cultivated warm relationships with regular customers, resulting in customer loyalty. Displayed excellent service to customers, successfully increasing referrals and walk-in business. Handled customer complaints professionally due to knowledge and commitment to service. Assigned work tasks to provide prompt and successful service to patrons. Monitored dining rooms for seating availability as well as service, safety and well-being of guests. Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. Kept register accurate through correct billing, payment processing and cash management practices. Cashier June, 2017 to January, 2019

99 cents only stores LLC Costa Mesa, CA

Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Collected and authorized payments of guests.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. Maintained current knowledge of store promotions and highlighted sales to customers. Professional Summary

Skills

Education

Work History

Server July, 2008 to April, 2009

Bob Evans Restaurant Indianapolis, IN

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items. Explained menu items and suggested appropriate options for food allergy concerns. Bussed and reset tables to keep dining room and work areas clean. Used slow periods to restock supplies, ice, trays and delivery bags. Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods. Increased sales significantly by upselling higher-end products to customers. Noted special patron requests and followed up with kitchen to confirm delivery. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Answered customers' questions, recommended items and recorded order information. Server/Server Trainer November, 2001 to June, 2006 Bob Evans Restaurant Indianapolis, IN

Taught servers to memorize menu ingredients and provide information on preparation methods. Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Created, updated and implemented training plans in collaboration with restaurant management. Trained and mentored Number new personnel hired to fulfill various roles. Trained new team members on restaurant procedures, menu items and performance strategies. ServSafe

Certifications

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