Human Resource Hr Generalist

Ileana C. Rosario, MSHRM

***.*********@*****.*** • 787-***-****

LinkedIn • Miramar, FL

Highly analytical and detail-oriented professional offering a wealth of transferable skills and recent education in Human Resource Management; well-prepared to excel in an HR Generalist role.

QUALIFICATIONS SUMMARY

HR Management

Eager to use HR management skills to administer human resource policies and procedures related to employee

relations, compensation, and benefits program administration, performance management, and other special

projects while working collaboratively with senior HR Managers.

Resourceful, problem-solving aptitude and basic knowledge of HR procedures and policies.

Employee Relations

Basic understanding of federal and state labor/employment laws and governmental compliance requirements.

Ability to manage complex and sensitive employee concerns and investigations, including interpersonal conflict in the workplace, terminations, employee complaints, and allegations of harassment, discrimination, and retaliation.

Key Strengths

Critical thinker who can work well under pressure and time constraints to make decisions supporting the corporate mission.

Sharp and adaptive; able to quickly learn and apply new concepts, techniques, and technologies.

Value-added skills in compensation and benefits, employee engagement, performance management, talent acquisition, and succession planning.

EDUCATION

Masters of Science in Human Resource Management

Florida International University, Miami, FL

Bachelor in Health Services Administration

Florida International University, Miami, FL

EXPERIENCE HIGHLIGHTS

AIDS Healthcare Foundation, Fort Lauderdale, FL 2022 – Present

Non-Medical Case Manager

Successfully manage a caseload of 72+ patients with a proven record of exceeding billing quotas. Serve as a central point of communication between patients, providers, and other agencies. Contribute to patients’ enrollment in private health insurance, Food Stamps, and other benefits. Provide exceptional support to patients navigating the Ryan White Part A program, ACA Marketplace, and other forms of benefits.

Improved efficiency through enhancing existing workflow and access to resources and developing new training support materials.

Promoted quality, cost-effective outcomes through intensive care management support for identified individuals.

Improved adherence to care in the establishment by 10% in three months by educating patients about available resources and ensuring adherence to care.

Broward Regional Health Planning Council, Hollywood, FL 2021 – 2022

Eligibility Specialist

Facilitated newly diagnosed HIV/AIDS patients while serving as a first point of contact and source of support. Successfully managed 50+ cases per week, consistently exceeding billing unit quotas.

Enrolled over 50 patients in the Ryan White Part A program on a weekly basis by conducting detailed interviews of patients.

Evaluated potential eligibility for Medicaid, private insurance, and other third-party payers.

Ensured safe and accurate data management among various EHR systems by analyzing patient information.

LICENSES & CERTIFICATIONS

Microsoft Office, Accounting Technology Specialist, Provide Enterprise, Athena Health

LANGUAGES

English and Spanish

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