Salesforce Administrator Customer Service

Valery Tarasenka Salesforce Administrator

******.*********@*****.*** • • linkedin.com/in/valery-tarasenka

A highly technical, 2 x certified Salesforce Administrator with more than 2 years’ experience configuring Salesforce Sales and Service Cloud. Proven ability to analyze, design and optimize business processes with hands-on experience implementing change, increasing user adoption and driving best practice. In addition to my technical abilities, I have strong communication skills and adept at managing relationships with clients, colleagues, and stakeholders, ensuring a high-level of customer service and documentation.

Professional Experience

Kernelics, Software development and expertise Limassol, Cy (Remote)

Salesforce Administrator Dec 2021 – Present

Managed the successful implementation of Salesforce CRM for company, resulting in a 25% increase in overall productivity within the first 6 months.

Developed and maintained over 30 custom reports and dashboards to provide real-time insights into sales performance, resulting in a 15% increase in revenue year-over-year.

Provided end-user training to over 20 employees on Salesforce best practices and tips, resulting in a significant decrease in user access issues and data governance issues.

Streamlined data flows by integrating Salesforce with two third-party systems, resulting in a 30% decrease in data entry errors.

MaksiFlora, Landscape design company Minsk, BY (Remote)

Salesforce Administrator Jen 2021 – Present

Managed user accounts and established profiles, roles, and permission sets to ensure users have access to only relevant information.

Worked on creating, maintaining, and enhancing Flows, Process Builders, Approval Processes, Formula Fields, Validation Rules.

Service Cloud customization: Case Management such as Case Assignment, Auto Response Rules, Email-to-Case, Web-to-Case and etc.

Frost-Service, Transport and Logistics Minsk, BY

Co-Founder Oct 2006 – Oct 2020

●Full Cycle of Creation Developing and Maintaining TRANSPORT and LOGISTICS business. Keeping the company in profit for many years despite numerous devaluations of the national currency, falling demand in the domestic market, lack of working, current and fixed assets, all kinds of government restrictions on the market.

EDUCATION

Bachelor, Finance and Banking Services, Belarusian State Economic University, 2005;

After Graduate, Accounting and Business, Belarusian State University, 2012;

COURSES

●Git: Become an Expert in Git & GitHub by Jad Khalili;

●EPAM Java Web Development;

●Trailhead by Salesforce ;

●https://www.udemy.com/certificate/UC-97404428-a7a8-4cec-912c-84ad8f97884b/Complete Salesforce Administrator Certification Course by Mike Wheeler;

LICENSES & CERTIFICATIONS

●Salesforce Certified Administrator (SCA 201);

●Salesforce Certified Associate;

●EF SET English Certificate (B2 Upper Intermediate);

SKILS

●Creating, maintaining and enhancing FLOWS;

●Workbench, Data Loader, Data Import Wizard;

●APEX classes, triggers, test coverage;

●Approval Process, Formula Fields, Validation Rules.

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