Operations Manager Management

**Montoya Jennings**

*** **** *******, ** ***** 678-***-**** ad04wq@r.postjobfree.com

**OPERATIONS MANAGEMENT PROFILE**

**Logistics Operations Manager** with a proven track record of leading all facets of operations, overseeing teams of up to 350 employees across 15 locations. Recognized for turning around underperforming operations by enhancing efficiency, streamlining processes, restoring client relationships, vendor management, profit growth, cost reduction, and boosting employee engagement and performance. Extensive expertise in logistics industry practices and regulatory compliance, including OSHA, HAZMAT, US DOT, and state DOT compliance. Skilled in project delivery, data-driven decision-making, and optimizing employee productivity.

**Key Achievements:**

- Consistently improved various operational KPIs and received outstanding performance reviews in all roles.

- Ranked among the Top 5 trainers out of an 18-member team, commended for expertise, engaging training delivery, safety, and professionalism.

**Core Competencies:**

Strategic Leadership, Operations Management, Staff Management, Training/Presentations, Project Management, Executive Reporting, Budget Oversight, DOT Compliance, Warehouse Operations, Logistics, Supply Chain, Shipping/Receiving, Vehicle Maintenance, Route Optimization, Safety, Inventory Management, Leadership Development, Learning Management Systems (LMS), eLearning, Technology: Word, Excel, PowerPoint, Access, Outlook, Salesforce, KRONOS, Windows, AS400, RoadNet 20/20 Delivery, FedEx Station One

**PROFESSIONAL EXPERIENCE**

**JJKELLER, Atlanta, GA 02/2020 – 03/31/2023**

*CMV Driver Trainer*

- Provided safe commercial motor vehicle (CMV) training in classroom and road settings, serving major logistics companies.

- Managed inventory and maintenance of 35 training trucks valued at over $10.5 million.

- Strengthened relationships with Amazon and FedEx Ground, resulting in revenue growth.

**4OVER.COM, Los Angeles, CA 04/2017 – 02/2020**

*Transportation, Shipping & Receiving Manager*

- Managed a team of 35 drivers and 15 shipping/receiving clerks during a growth phase.

- Modernized operations, increasing efficiency and achieving 100% on an independent operations audit.

**DIRECT HIT LOGISTICS, Atlanta, GA 02/2016 – 04/2017**

*Operations Manager*

- Oversaw 150 drivers in 7 markets, focusing on safety and performance improvements.

- Transformed a customer support group and optimized routes, achieving significant productivity gains.

**SOFTWORLD INC., Atlanta, GA 2015 - Present**

*Consultant (Contract Trainer)*

- Provided transportation application training to federal government Department of Defense logistics users.

- Conducted workshops on soft skills, learning management systems (LMS), and eLearning.

**LA FITNESS, Atlanta, GA 01/2014 - 11/2015**

*Operations Manager*

- Led a mega fitness center with 12 direct reports and a total team of 24 employees.

- Transformed a bottom-ranked location into a top performer, achieving a 30% monthly revenue increase.

**HD SUPPLY, Norcross, GA 02/2012 – 05/2013**

*Operation Manager*

- Managed a team of 62 CDL drivers across 9 markets, implementing efficiency improvements.

- Launched a formal training program, increased inventory availability, and improved driver accountability.

**STAPLES, Multiple Locations 12/2005 – 08/2012**

*Regional Manager / Operation Manager*

- Managed distribution center operations and oversaw 15 locations with a total team of 350 employees.

- Implemented loss prevention measures and initiated employee feedback mechanisms.

**ADDITIONAL RELEVANT EXPERIENCE**

- Fleet Manager at JB HUNT, South Gate, CA

- Operations Supervisor at DHL WORLDWIDE EXPRESS, Los Angeles, CA

- Operations/Station Manager at HERTZ RENT-A-CAR, Los Angeles, CA

- Operations Manager at FEDEX, North Hills, CA

**MILITARY, EDUCATION & TRAINING**

-Electronic Technician Petty Officer, UNITED STATES NAVY – Mare Island, CA

- BS, History, California State University, Dominguez Hill, CA

- AS, Interdisciplinary Studies, Los Angeles Southwest College, Los Angeles, CA

- Electronics Certificate, Naval Technical Training Command, Mare, CA

- Business Administration Certificate, National Business Academy, Los Angeles, CA

- Certified Smith System Trainer Certified JJ Keller Associates Trainer

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