Theodis M. McKever

**** * ****** *****, ****** Beach, SC – 843-***-**** – ad04vd@r.postjobfree.com

Objective

To obtain a challenging opportunity within the Information Technology industry that allows use of my experience to bring value and further expand my knowledge

Experience

System Administration - Technical Support Analyst

Conway Middle School, Conway, SC

2015 – 2022

Scope of responsible includes technical support for an organization of 600+ (90 Direct Staff and 567 Students). Device/equipment support base of over 700 Dell Laptops, Desktops, iPads, printers and related peripherals; set-up, diagnose and troubleshoot various device issues to keep them operational. Includes desktops, laptops, overhead projectors, mounted projectors, smartboards, printers, monitors, etc.

Routinely collaborate with the school’s administrative team (Vice Principal, Teachers, and Principal) keeping abreast of all IT-related changes and/or deadlines.

Plan/schedule system maintenance during off-peak time when possible to minimize downtime impact to staff productivity.

Work closely with the Horry County Schools District Office – IT Department for escalations, special ad-hoc programs – (summer school, patching of Operation Systems for direct and indirect scope of responsibility within district.

Charged with technology customization / functionality set-up for mass assemblies, special events, etc., as required.

Solid knowledge base of Chrome OS, Windows 10 and iOS as related to lifecycle replacement. (Year over Year School district has Hardware replacement or decommission.)

Information Technology Support Specialist

Southeast Pet Human Resources

Austell, GA 30168

2022-2023

I started as help desk support, answering phone calls and I would remote into client’s machines to fix various issues. Such as email concerns, printer issues, virus removal, machine cleanup and would ever it take to get the job done. After four months I got promoted to remote office specialist and that promotion meant I was now responsible for making sure all the calls were answered and the issues solved within a timely manner. Before I was let go due to downsizing the technology department, the company said they had plans to start getting me in the field.

Education

Associates Degree in Applied Science - Computer Technology

Horry-Georgetown Technical College, Conway, SC

May 8th, 2014

Related course work included Project Management with an emphasis on Computer Networking.

Hands-on training - configuring routers/switches and dual booting operating systems.

Certificate in residential Heating, Ventilation and Air Conditioning

Horry-Georgetown Technical College, Conway, SC

May 12th, 2005

Professional Skills/Abilities

Cisco configuration

VOIP

System Security Experience

Microsoft Windows 7, 8, and 10 Operating Systems

Windows Server 2016 R2

User Account Management

Microsoft Office Suite to include Word, Excel, PowerPoint, and Access

Smartboard knowledge

Node imaging

Managed Apple devices

Google Suite & Managed Google Drives

Troubleshooting Android and Apple mobile devices

Ability to multitask and meet demands both scheduled and un-scheduled

Effective communication (verbal, written, etc.)

References

Available Upon Request

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