Customer Service Representative

TAMIKA WELCOME

Brooklyn, N. Y. ***** 347-***-**** ***************@*****.***

SUMMARY OF QUALIFICATIONS

Positive attitude, upbeat, well rounded, and enjoys interacting with others

Strong attention to detail with the ability to follow directions in a productive a timely manner

Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations

Familiar with computerized cash register

OHSA 10 – General Industry

EXPERIENCE:

NYC Parks and Recreation, New York, NY 02/2023 - Present

Seasonal Maintenance 08/2021 - 02/2022

Provide excellent customer service, answering questions and giving directions 05/2018 - 11/2018

Paint park hallways, walls, and staircases

Sanitize and service restrooms, maintaining inventory of all supplies and amenities

Clean building floors by sweeping, mopping, scrubbing, and vacuuming

Mix water and detergents/acids in containers to prepare cleaning solutions

Wash windows, glass partitions, and mirrors using soapy water, cleaners, and sponges

Dust and polish furniture, walls, machines, and equipment

Gather trash and place in waste disposal area

Giftport, Brooklyn, NY 10/2013 - 02/2015

Customer Service Representative

Responsible for labeling the merchandise=

Assisted customer in obtaining items

Prepared items for shipment to customers

Assisted customers with selections of merchandise and processed special order

Operated computerized cash register to record cash/credit transactions

Processed checks, return, credits refunds and exchanges

Resolved customer problems or complaints

Communicate with team and other teams as necessary to ensure process efficiency

Participate in physical inventories

Daffy’s, Brooklyn, NY 07/2010 - 12/2012

Customer Service Representative

Assisted customer in obtaining items

Prepared items for shipment to customers

Assisted customers with selections of merchandise and processed special orders

Operated computerized cash register to record cash and credit card transactions

Processed checks, return, credits refund and exchanged

Regent Discounts, Brooklyn, NY 06/2004- 09/2005

Customer Service Representative

Operated computerized cash register to record cash and credit card transactions

Processed checks, return, credits refund and exchanged

Resolved customer problems or complaints

Communicated with team and other teams as necessary to ensure process efficiency

Participated in physical inventories

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