General Manager Customer Experience

Cody Baker

* ******** ***, *******, ** *****

codywbaker2002@gmail 617-***-****

EXPERIENCE

Mezcala Tex-Mex Grill — Owner

March 2002-March 2020

In partnership with my wife, owned and operated a successful restaurant in Boston’s historic Faneuil Hall Marketplace.

Zuma Tex-Mex Grill — General Manager

June 1996-March 2002

● Maintained operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.

● Controlled purchases and inventory, negotiated prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.

● Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.

Zuma Tex-Mex Grill — Head Chef

March 1992-1996

● Responsible for hiring and employee development, standardization of recipes and execution, menu development, specials and server training to enhance the customer experience.

EDUCATION

Chariho Regional High School, Wood River Junction, Rhode Island September 1978 to June 1982

Attended the Vocational Technical Schools Culinary Arts Program Rhode Island School of Design, Providence, Rhode Island 1983 - June 198September 5

Attended Culinary Arts Program

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