WAHID

AHMADZAI

Brampton, ON

+1-647-***-****

ad04rz@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished Salesforce Administrator that brings extensive background in Salesforce Administration. Skilled Salesforce functional consultant with high-level business acumen and comprehensive experience in program/application support. Promotes growth-minded approach to business challenges. SKILLS

● Administrative improvement ● Record preparation ● Process analysis

● Program leadership ● User access control ● Technical documentation

● Troubleshooting and diagnosis ● Document control ● Cross-functional collaboration EXPERIENCE

Administrator

TSalesforce Consulting Inc. Toronto, ON, Canada

January 2022 - December 2022

● Developed, tested, and maintained Salesforce applications

● Analyzed and resolved user issues in a timely manner

● Tracked and reported on data accuracy and quality

● Created and maintained documentation and training materials

● Developed and maintained reports and dashboards

● Developed and implemented custom workflows and automation Junior Administrator

Zai Contractors Toronto, ON, Canada

February 2019 - January 2022

● Assisted in the development and management of Salesforce applications

● Provided technical support for users and troubleshoot any issues

● Created and maintained reports, dashboards, and metrics

● Developed and implemented custom workflows and automation

● Managed user profiles and permission sets

● Organizing leads, opportunities, providing quotes using Salesforce, Microsoft Office, And google sheets IT Help Desk Officer

HMN computers Toronto, ON, Canada

June 2017 - December 2018

● Installed and configured hardware, software, and networks

● Troubleshoot and resolve hardware and software issues

● Monitored network performance and resolved any network issues

● Developed user policies and documented processes

● Trained users on how to use computer systems and applications

● Ensured security of data by implementing access control policies EDUCATION

● Cisco Networking Academy (CCNA, IT Essentials certificate, Linux, IOT)

● Microsoft Office (Excel, Word, Access, Powerpoint)

● Salesforce Administrator (Trailheads)

LANGUAGE

English

Advanced

Farsi

Intermediate

Pashto

Proficient

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