Human Resources Customer Service
Resume:
Christine Erica
Santa Monica, CA
**********@***.***
Results oriented human resources generalist with 20+ years of management experience, effectively driving employee growth and retention. Committed to channeling my passion for employee success to ensure strategic operations and maximize profitability.
Work Experience
Founder and CEO
Pet Business - Santa Monica, CA
September 2010 to Present
• Support and sustain a positive work environment that fosters team success and employee retention• Drive critical HR processes, including compensation, performance management, talent acquisition, talent development and workforce planning
• Manage recruiting process by creating job posts, scheduling, documenting and timely follow up tomeet operational needs within budget
• Design and implement workplace policies to provide exceptional customer service, increase safety,productivity and efficiency
• Cultivate long term relationships with employees, customers, vendors
• Collaborate with professional partners related to legal and compliance matters
• Provide coaching and support to employees on performance improvement plans, conflict resolutionand career development
• Research, negotiate, set up and manage employee benefits plans
• Strong documentation skills and risk management
Business Management Consultant
Independent Self Employment - Los Angeles County, CA January 2006 to September 2010
• Execute critical HR processes, including compensation, performance management and talentacquisition
• Drive Talent Management strategies to include workforce planning, succession planning, knowledgetransfer and high- potential development
• Performance management
• Educated leaders and employees on company's performance management program
• Managed the interviewing, screening and referral of qualified applicants.
• Worked collaboratively with management to promote a climate conducive to attracting and retainingpersonnel.
• Provided optimal support to employees regarding various HR-related topics.
• Played an integral role in the development and implementation of human resource policies.
• Worked to foster high job satisfaction ratings by resolving issues promptly. Resource Management
Big 4 CPA - Los Angeles County, CA
May 2002 to September 2006
• Partner with leadership in promoting that support business objectives and strategic plans for auditteams
• Support multiple offices (100-200 employees)
• Liaison between Human Resources, Finance, Executive teams and staff members to promote projectutilization and profitability
• Create Resource Management Policies and Procedures Handbook for incoming audit team members• Determine the skills and experience necessary for staff members and managers to successfully and profitably complete audit projects
• Participate in employee evaluations to foster employee growth, and provide raises, promotions anddetermination necessary dismissals
• Track and document achievements and rewarding high performers with bonuses and other perks is aproven way of motivating employees to take ownership of business objectives. Education
Bachelor's degree in Anthropology
UCLA - Los Angeles, CA
September 1992 to June 1997
Skills
• Talent Management
• Succession Planning
• Talent Acquisition
• Workers' Compensation
• Performance Management
• Training & Development
• Conflict Management
• Employee Orientation
• Recruiting
• Business Consulting
• Human Resources Management
• Relationship Management
• Benefits Administration
• Documentation
• Compliance Management
• HRMS
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