Office Assistant Care Representative
Resume:
Valerie A. Germano
Lawrence, MA 01843
*******.*.*****@*******.***
Phone: 781-***-****
EXPERIENCE:
Santander Bank – Haverhill, MA
Sr. Specialist, Relationship Banker
01/2023 to Present
Assisting clients with resolving product, service or billing issues, opening, or closing accounts.
Processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolutions.
Responsible for maintaining operational integrity.
Promoting and adheres to company policies and procedures, code of ethics and all Federal, State, and local laws.
Resolving recurrent problems and identifying trends by customer input.
Meeting sales goals by influencing customers to learn about products and services that
will benefit them.
Align Credit Union - Lowell, MA
Member Care Representative
09/2015 to 06/2019
Entered loan applications into the system.
Scanned and faxing proper documents in a timely manner.
Helped customers with online banking problems, resets of passwords and helped customers with any Bill-pay issues.
In charge of all the Change of Addresses for all 6 branches in the region.
Answered 90 to 100 calls in a daily basis.
Ordered Debit Cards, Credit Cards and ATM Cards for customers when they have fraud on their accounts and preparing all the paperwork for the Fraud Department.
Scanned and checked all of the work at the end of each day for each individual branch.
Translated in Spanish and Italian whenever needed.
Valerie A. Germano
20 Devonshire St.
Lawrence, MA 01843
*******.*.*****@*******.***
Phone: 781-***-****
EXPERIENCE:
Express Scripts
Office Assistant
09/2013 to 09/2015
Imputed information from a variety of sources into a computer database.
Assembled batch and distribute data.
Verified recorded information to ensure accuracy and completeness of data.
Translated in Spanish/Italian over the phone for company orders.
Germano's Sportswear, Inc.
Office Assistant
06/2000 to 09/2013
Provided assistance to all incoming calls and customer service inquiries from current and prospective customers.
Maintained knowledge of the companies' contracts and effectively interpreted information related to Germano's Sportswear Inc., benefits.
Practiced and executed professional and courteous interpersonal skills while working with challenging calls.
Documented calls in accordance with departmental policies.
EDUCATION:
Malden High School: 06/1984 to 07/1988
Katharine Gibbs Business School: 01/1994 to 06/1996
SKILLS:
Type 65 WPM, Lotus, Microsoft Word and Excel.
LANGUAGES:
Tri-lingual in English, Spanish and Italian.
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