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Customer Service Team Member

Location:
Coraopolis, PA, 15108
Posted:
November 14, 2023

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Resume:

Moon Township, PA ***** • ad04lj@r.postjobfree.com • 412-***-****

EDUCATION

University of Pittsburgh Pittsburgh, PA Expected Graduation December 2023

Bachelor of Science in Information Science, Certificate in Psychology Cumulative GPA - 3.802

Coursework: Security and Privacy, Human-Centered Systems, Data Analysis, Database Management, Advance Security and Privacy, User Experience Engineering, Information Visualization, Security Management and Computer Forensics, Penetration Testing Practicum, TCM-Security Practical Ethical Hacking – The Complete Course

Honors and Awards: Dean’s List

EXPERIENCE

Team Member KFC July 2020 – July 2023

Trained 10 other team members on restaurant procedures and how to improve customer service quality.

Increased the public rating of the restaurant by establishing friendly relations with customers and persuading them to fill out survey forms.

Increase speed of service as a cashier as well as packing orders.

Penetration Tester Aerotech October 2022 – December 2022

Collaborated with a team of students in a practicum with the University of Pittsburgh to perform comprehensive penetration testing on a company’s network infrastructure.

Specialized in using Kali Linux machines and various penetration testing techniques, including scanning, enumeration, and vulnerability scanning to identify security weaknesses.

Successfully gained access to 6 servers by utilizing advanced techniques such as LLMNR poisoning, pass-the-hash attacks, and password cracking.

Delivered a comprehensive finding report to the company, highlighting vulnerabilities, recommended remediations, and strategies to enhance system protection and safeguard sensitive data.

LEADERSHIP

Diversity and Inclusion Chair Gamma Sigma Sigma October 2021 – October 2022

Participate in a variety of service and volunteering events to help communities.

Curate an inclusive environment in the sorority through creating groups and outreaching to other members.

SKILLS & TECHNICAL TOOLS

Technologies: Git, Jupyter Notebook, Plotly, Matplotlib, Kali Linux, Nmap, Burp Suite, Nessus

Languages: Java, Python, SQL, JavaScript, C, HTML/CSS Scheme

Interests: Volunteering, art, exercising, graphic design, dirt track racing



Contact this candidate