Customer Service Data Entry

Twilia Coleman Customer Service Specialist

267-***-**** ad04kw@r.postjobfree.com Philadelphia, PA 19148 Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Experience

AUG '14 - APR '23

Customer Service Specialist Social Security Administration, Philadelphia, Pa Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.

Resolved escalated customer issues quickly and efficiently while adhering to company policy.

Developed effective relationships with customers through active listening, problem-solving, and follow up communication. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues. Responded to telephone inquiries and complaints following standard operating procedures.

Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.

Documented all interactions with customers accurately in accordance with established protocols.

Investigated and researched issues to determine root causes and appropriate resolution methods.

Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

Performed data entry tasks accurately and in a timely manner. MAY '10 - AUG '14

Senior Bank Teller American Heritage Federal Credit Union, Philadelphia, Pa Ensured compliance with applicable laws, regulations and policies governing banking activities.

Built effective working relationships with colleagues in order to provide efficient service.

Maintained up-to-date knowledge of bank products and services to effectively answer customers' inquiries.

Managed multiple customer transactions simultaneously in a fast-paced environment.

Analyzed customer data using various software programs in order to identify areas needing improvement within the branch.

Provided support for back office functions such as filing paperwork or preparing mailings.

Utilized problem solving skills to quickly resolve customer complaints or disputes.

Provided exceptional customer service to clients, ensuring satisfaction and resolving any issues in a timely manner.

Utilized advanced knowledge of banking systems to process complex transactions accurately and efficiently.

Assisted with new account openings, loan applications, deposits, withdrawals, transfers.

Performed cash reconciliations between branch accounts and corporate office accounts as required by management.

Education

NOV '99

Certification in Computational Science & Technology PSI Institute

JUN '86

High School Diploma

William Penn High School

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