Management

Justin Ford

Houston, TX ***** 832-***-**** ********@*****.***

PROFESSIONAL

SUMMARY

Working in a professional environment for years of experience and proven knowledge of conflict resolution, customer service, helping with maintenance, driving freight, manufacture work procedures, and routing and mapping routes. I am aiming to leverage my skills to successfully fill the role at your company. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS Leadership Communication Work

good under pressure Problem

solving Customer service

Decision-making Strategic

planning

Test Case Scenarios

Project Finance

Product Development

Staff Training

Business Requirements

Customer Targeting

Microsoft Office Suite

Customer Experience Control

Develop Tools

WORK HISTORY BUSINESS CONTACT 11/2011 to CURRENT

FedEx Ground

Management responsibilities include hiring, terminations, coaching, training, performance evaluation, discipline, addressing employee's concerns, and staff productivity

Offered constructive feedback to team members, boosting overall job performance by maintaining a 99.8% or better of service daily Accomplished department objectives by managing 25 staff members and evaluating activities

Analyzed and resolved quality and customer service issues, recommending system improvement

Assigned prioritized and delegated tasks and responsibility to departmental employee

Monitored schedule of project deliverables and analyses for on-time delivery and accurate results

Assign daily routes thru DRO for driver's assignments of delivery and monitor driver's daily projection of deliverable packages, and analyses for on-time delivery with accurate results.

Collaborated with stakeholders to define project objectives and criteria. Performed gap analysis to identify areas of improvement. Interacted with internal customers to understand business needs and translate into requirements and project scope.

Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement. Conducted interviews with key business users to collect information on business processes and user requirements.

Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Collaborated with teams in product line transition to streamline manufacturing footprint.

GROCERY DIRECTOR 01/2007 to 11/2011

Randalls

Assist in opening and closing the store when the store director is unavailable, which includes locking, unlocking, and securing the store Making sure all employees are trained properly so they will be successful in their roles

Responsible for stocking, maintaining merchandise in grocery and nonfood departments

Respond to any customers' or employees' complaints or inquires Supervised audition and casting session processes

Directed and coordinated activities of businesses or departments concerned with production, pricing sales, or distribution of products Prepared staff work scheduled and assigned specific duties Processed and reported to the Store Director all bank deposits, store recap and employee payroll needs.

Worked closely with organizational leadership and board of directors to guide operational strategy.

Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Spearheaded innovative approaches to resource allocation and strategic planning.

Leveraged professional networks and industry knowledge to strengthen client relationships.

Oversaw supply chain functions to verify inventory levels and budget adherence.

Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.

Drafted and distributed reports to assist board members with critical business decisions.

GROCERY DIRECTOR 01/2007 to 01/2011

Aaron Young was

SERVICE ASSISTANT 07/2004 to 01/2007

Star Furniture

Responsible for a team of 7 on day-to-day by bringing new furniture to floor Sweeping, vacuuming, and cleaning work area throughout the day, maintain 5s standard

Responsible for ensuring that merchandise is inspected, wrapped, and loaded carefully to prevent damage.

SUPERVISOR 01/2004 to 01/2007

Star Furniture

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Monitored workflow to improve employee time management and increase productivity.

Evaluated employee performance and coached and trained to improve weak areas.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Educated staff on organizational mission and goals to help employees achieve success.

Evaluated staff performance and provided coaching to address inefficiencies.

EDUCATION High School Diploma

Brenham High School, Brenham, TX

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