Information Technology Technical Support

Mursal Azim

Address: **** ****** ******, ************, ** 23188

Phone: 757-***-**** Email: ******.********@*****.***

Profile

Knowledgeable, performance-driven, and detail-oriented Information Technology student who excels at configuring and maintaining hardware and software and resolving any technical support challenges. Possesses strong communications skills, and the ability to perform well in a team. I am presently looking for an IT-related internship where I can add value to an exceptional team.

Work Experience

IT Intern

National Area-Based Development Program - Afghanistan

Afghanistan Oct-Dec 2015

Provided technical assistance to staff and customers on hardware and software-related issues

Installed, configured, and troubleshoot computer systems, hardware, and software

Monitored system performance and troubleshoot any issues

Followed established procedures and processes for computer maintenance

Provided training and support to team members on the use of computer systems and software

Performed system backups and maintain accurate records

Researched and recommended solutions for technical problems

Education

Information Technology - Associate degree

Afghanistan Vocational and Technical Institute -2008 - 2010

Law and Political Science – Bachelor degree

Kardan University - 2010 - 2014

Virginia Peninsula Community College – Fast Forward Program

2022-current

IT Certifications

CompTIA ITF+

CompTIA A+

CompTIA Network+

Skills

Kentucky Educational Television – Soft Skills Certification

Problem-solving, Teamwork, Communication, Organizational skills, Customer service, and Presentation skills

Languages

Farsi – Native

English – Fluent

Pashto – Working Knowledge

Urdu– Working Knowledge

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