Bartender
Resume:
BRANDON MULLINS Florida, USA
ad04jc@r.postjobfree.com
Executive Summary
Visionary professional possessing 5+ years of expertise throughout the hospitality industry with a Bachelors in Science in Hospitality Management and Retail Entrepreneurship from Florida State University. Experience ranges from host, server, expo, bartender, and assistant manager. I am a well-versed and ambitious individual who is looking for their next position within the hospitality industry in the Tampa Bay market. Hospitality Experience
Bonefish Grill St. Petersburg, FL May 2021 – Jan 2022 Head Server
• Proven ability to provide excellent customer service in a fast-paced environment while maintaining composure to ensure fine dining environment.
• Efficiently handle money and operate a point-of-sale system (POSiTOUCH) Bonefish Grill Tallahassee, FL Aug. 2017 – May 2021 Bartender, Assistant Manager, Head Server
• Responsible for cashing out (checking out) an average of 15 servers at end of shifts.
• Ensuring all guests are satisfied by checking in with tables periodically throughout shifts and practiced conflict resolutions if guests were unsatisfied.
• Coordinate communication between front of the house and back of the house staff.
• Check dishes before delivery for accuracy, presentation, and temperature.
• Created weekly bartending schedule and serving schedule when needed.
• Consistently stepping in to fill shifts when other servers were unable to fulfill their responsibilities or were unavailable due to unforeseen circumstances.
Bonefish Grill Boca Raton, FL Jan 2017 – Aug. 2017 Bartender, Server
• Effectively served guests through attention to detail and listening skills and bolstered repeat clients through excellent customer service and personal interactions.
• Proven ability to learn new seasonal and specialty drinks and increasing sales through recommending new drinks to repeat guests.
• Train new servers on procedures and proctor menu exams to ensure memorization of menu items. Bonefish Grill The Villages, FL July 2016 – Jan 2017 Server, Host, Guest Service Associate
• Proven ability to accurately quote guests wait times and manage reservations.
• Ensured dining room look neat in tidy throughout entire shift.
• Handled customer complaints with good listening skills and working with management.
• Accurately take guests orders and use POS system to enter in guests orders. Sales Experience
Rivel Tampa, FL Jan. 2023 – May 2023
Client Success Manager
• Supporting IROs, CFOs, and CEOs by providing research and guidance to help support their day-to-day operations.
• Managed a client portfolio that included over two-thirds of S&P 500 companies (i.e. Intel, Nike, Pfizer, Mastercard)
• Bolstered client loyalty and satisfaction, building trusting rapport and offering individualized service.
• Engaged in onboarding for new clients by developing and executing professional, engagement-focused plans. Brandon Mullins 2
• Established high level of technical and business acumen, specific to Investor Relations. Key Accomplishments
• Spearheaded initiatives on client retention, including analyzing data and developed reports to inform operational strategy and decision-making by preparing graphs and spreadsheets to portray our client attrition and retention.
• Creating and implementing new processes for client requests, reducing total response rate by 50%. Workrise Tampa, FL Jan. 2022 – Dec. 2022
Account Executive & Client Success
• Partnering with new commercial construction companies to support their skilled trades workforce needs.
• Strategically planning day to ensure maximum return on outside sales prospecting.
• Strategizing prospect list to target top companies with buying intention, using Construction Wire, ZoomInfo and other prospecting websites.
Key Accomplishments
• Recognized for successfully closing first client in record time (3 weeks).
• Spearheaded initiative for local networking events, increasing total demos by 70%. Randstad St. Petersburg, FL May 2021 – Dec. 2021 Account Executive, Client Success, Recruiter
• Full cycle recruitment (new sales/recruitment/account management)
• Converting prospective clients into active clients through consistency and assertiveness.
• Managing accounts for all business levels specific to the manufacturing and logistics industry (small to national/strategic accounts)
• Talent management including human resources, coaching calls, payroll, etc.
• Source, screen, interview, and evaluate candidates while creating a talent pipeline. The Gem Collection Tallahassee, FL Sep. 2017 – May 2021 Inside Sales, Account Management
• Achieving sales goals by establishing relationships with clients, featuring a 100% commission structure.
• Account management for top revenue producing brands (Rolex, Forevermark, John Hardy)
• Complete trainings for employees on new merchandise and product information.
• Working with a team on custom designs, jewelry repairs and business projections.
• Responsible for maintaining visual merchandising for entire store. Key Accomplishments
• Increased John Hardy yearly sales by 2x through marketing and product management.
• Effectively onboarding new brands by being an expert on product knowledge and trainings.
• Outpaced traditional sales expectations by hitting $500k in sales in first year. Arden’s Fine Jewelry The Villages, FL Jan. 2015 – Jul. 2016 Inside Sales Executive
• Providing stellar customer service to all clients and listening to clients’ needs and wants.
• Attending client networking events to build relationships. Key Accomplishments
• Maintaining an average of 130% of sales goal achievement each month.
• Brand management for Pandora jewelry, increasing gold jewelry sales by 20% through effective merchandising.
• Managed project for creating a location specific charm; including creating a design that was mass produced by Pandora jewelry.
Education
Florida State University, Bachelor of Science, Hospitality Management & Retail Entrepreneurship
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