Customer Service Store Manager

WALTER DOERING

** ******* ******

Franklin Square, New York 11010

917-***-****(e) *********@*****.***

PROFILE

High-energy, goal and results oriented manager with 20 years of experience in a customer service environment and a track record of performance and sales turnarounds Leadership style includes team motivational techniques, training, and staff development, mentoring and coaching, and individual accountability. Strong organizational and prioritizing skills are used to successfully manage large diverse inventories PROFESSIONAL EXPERIENCE

Home Depot Feb 2016 – Sept 2023

Plumbing associate

• Maintain outstanding customer service in all interactions

• Greet customers, solve inquiries, arrange displays, offer information about products, demonstrate features

• Maintain the store area clean and organized

Petco May 2013-January

2016

Aquarium Specialist

• Maintain and oversee all aspects of aquarium and reptile departments

• Cover for all other departments when needed

• Assist with customer service issues

• Maintain Inventory and assist with orders and deliveries Petland Discounts March 1992-February

2012

Store Manager

Orchestrate all facets of daily operations for a Pet Supply Store with annual sales of approximately $80,000.00

• Oversee activities and efforts of 8 sales associates. Train staff in providing excellent customer service

• Coordinate work and vacation schedules. Arrange coverage for absences.

• Manage recruiting efforts, including screening resumes, interviewing, and hiring personnel

• Evaluate staff and deliver constructive performance appraisals. Compensate employees based on corporate guidelines and policies.

• Address and resolve problems with vendors and suppliers.

• Ensure inventories are maintained at proper levels and that store displays are in compliance with company guidelines.

• Oversee the closeout of registers and daily deposits Baldwin Marble & Tile June 1986 - March

1952

• Local Union 88

• Commercial and residential le layer

United States Navy-Norfolk VA June 1982 - June

1986

• Stationed on Aircraft Carrier John F Kennedy

• Engineman 3 Class Petty Officer

• Diesel Mechanic

EDUCATION

Martin Van Buren High School

AWARDS AND RECOGNITIONS

United States Navy

Expeditionary Medal FY-83 Battenburg Cup

Battle "E" Efficiency Engineering Red E

Admiral Flatey Memorial Award

Good Conduct Award

Phoenix Award

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