Customer Service Production Line
Resume:
JS
INFORMATION
Email:
ad04i9@r.postjobfree.com
Telephone:
Address:
Northampton PA 18067
SKILLS
o Team Building
o Organization and multi-
tasking
o Communication
o Time management
o Critical thinking and
problem solving
JOHN SOUSA
EMAIL: ad04i9@r.postjobfree.com TELEPHONE:
EXPERIENCE
SUMMARY OF EXPERIENCE:
Proficient and adaptive with extensive experience managing and or supervising several employees. Responsible for implementing team goals and facilitating safety programs. Coordinated scheduling, development and training of employees and supervising on-line quality checks and testing of system operations. Accelerated career reflects success in building business and employee relationships, being a thought leader, identifying opportunities, assessing risks and managing employees to potential.
PROFESSIONAL EXPREIENCE:
PRODUCTION WORKER • JUST BORN CANDY COMPANY, BETHLEHEM, 18017 • DECEBER 2014 - PRESENT
o Dedicated and reliable production line worker for manufacturing operations.
o Encourage a goal-oriented environment to meet production targets.
o Responsible for maintaining production standards and improving productivity without compromising quality.
o Assist in operating and maintaining machinery and production line equipment.
o Ensure production guidelines and specifications adhere to health and safety standards.
o Assist in inventory and cycle count control.
o Finalizing and packaging products for shipment.
o Maintain a clean and orderly work area for optimal efficiency. JS JOHN SOUSA
EMAIL: ad04i9@r.postjobfree.com TELEPHONE:
2
SHIFT SUPERVISOR • BOREALIS COMPOUNDS, PORT MURRARY, NJ • AUGUST 2001- OCTOBER 2014
o Directed critical product and production scheduling. o Facilitated a personnel training program and advised on administrative assessments of employees.
o Organized and maintained inventory control.
o Provided technical assistance for personnel cross-functional operations.
o Assisted in the implementation of safety and quality standards and oversight of quality control, maintenance,
shipping/receiving departments.
o Responsible for enforcement of safe working practices and environment.
o Assisted in process design and acquisition of feed systems to improve quality and company productivity.
o Directed employee team development to maximize
production.
Contributed in internal and external audits to maintain ISO compliance.
FLOOR SUPERVISOR • SPECIALTIES SEAFOOD, OREFIELD, PA • JULY 2000- MAY 2003
o Lead and supervised a team of department employees. o Provided direction and guidance to associates to ensure efficient and effective floor operations and customer service. o Maintained company standards and guidelines around product flow, customer service and visual displays.
o Performed daily store activities which included monitoring attendance, and activating security systems, opening and closing of store.
o Managed staff to monitor pricing and rotation of inventory. o Coordinated with FDA inspector to maintain optimal quality and health standards.
o Ensured standards for quality, customer service, health and safety issues are met.
JS JOHN SOUSA
EMAIL: ad04i9@r.postjobfree.com TELEPHONE:
3
o Handled customer and employee complaints, questions, and issues.
DEPARTMENT MANAGER •VALLEY FARM MARKET, BETHLEHEM PA • MARCH 1994 – JULY 2000
o Managed departments at three locations to maintain inventory and supervise staffing.
o Prepared employee work schedules to ensure adequate labor coverage at all times.
o Supervised and provided in depth training for
department personnel.
o Coordinated with FDA inspector to follow all safe food handling procedures and ensure staff complies.
o Carried out all seafood merchandising programs for the department.
o Maintained and submitted all required records and reports on a timely basis.
o Confirmed products are prepared, priced, promoted, restocked, etc. according to approved procedures while minimizing waste and maintaining maximum profitability.
o Evaluated job performance of subordinates and recommended for raises, promotions or terminations.
EDUCATION
HIGH SCHOOL DIPLOMA • YEAR: 1987 • LIBERTY HIGH SCHOOL, BETHLEHEM PA
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