Phillip L Coleman

IT Support Pro

Experience

*/****-–Present

Self Employed• Owner • Phicolcomm, LLC.

As owner of my business, which is small to keep cost overhead down, I have made myself available to work alongside several business such as ATT, TWC, TPX, Henry Shein Dental, and various other clients working as helpdesk technician, network data technician, PC repair technician, hardware and software technician, data centers, call centers, security guard, inventory specialist in warehouses, electronics technician, maintenance technician, administrative assistant, CSR using phone, email and chat support. Also have extensive experience in troubleshooting PC and network issues, fiber and wireless networks, IP related issues, VPN and security protocols.

12/2004 to 11/2018

Cable Splicing Technician• Verizon Communications

Responsible for fiber optics installations, cables, fiber optics network equipment used to provide services to homes and businesses using the fiber net. Also responsible for assisting in rollout of 5 G network equipment, networks and other functions. Also worked as hardware technician in the company data center which included turn ups, routers, switches other data equipment. Also worked as a NOC technician for 4 years.

6/26/1983 to 6/27/2004

USMC• Infantry • Military

Advanced unit leader for military infantry unit including logistics, supplies and other duties necessary for overall unit success.

Education

Npower Career Institute, Dallas, Texas 2019

GPA 3.7

IT Fundamentals, A+, ITIL, Python, C++, CCNP.

American College of Technology, St. Joseph, MO. 2012

Network Administration and Security including Business Database Management.

Leadership

In the military I had under my leadership of 15 other Marines

References

Provide upon request.