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Customer Service Engineer

Location:
Quezon City, Philippines
Posted:
November 13, 2023

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Resume:

Roel F. Espiritu

Present Address: # ** *** **. **** * North Signal Village Taguig City

Cell no.: 092********

Email Add.: ad04g6@r.postjobfree.com

Operations, Manufacturing, Test Equipment and Maintenance, Project, Research and Development, Service Engineer/Manager

Accomplished experience with over 24 years of comprehensive large-scale management and engineering in Semiconductor and Electronics Industry. With a strong background in Electronics Engineering development, Servicing, and machine improvements with an outstanding history of Managing the projects from initial conception, through development, to implementation. Valuable record of bringing mission-critical projects in on schedule and within budget. Especially skilled at strategic planning, budget controls and problem resolution. Communication dealing with the customer and supplier, talents with proven ability to build and lead highly efficient teams, to train technical personnel, and to convey complex concepts in understandable terms.

Professional Achievements

SERVICE ENGINEER AND SERVICE MANAGER

Develop and implement strategic and tactical management issues. Execute new technical integration to support. related activities. Maintain and manage technical product support. Develop and implement efficient instrument integration. Resolve and respond to customer issues and inquiries. Train guide and mentor technical staff in their day-to-day functions. Operate within budgetary limits. Assist and support technicians in executing projects. SERVICE MANAGEMENT EXPERIENCE

• Service & Maintenance Engineer/Manager

• Working in Electronics, Electrical, Mechanical, Automotive or any similar industry

• Experience in Customer Service

• Experience in actual machine service maintenance

• Experience in Quality / Auditing

TASK AND EXPERTISE

• Projects life cycle Management

• Conduct Team training’s & Mentoring

• Conduct Documentation and Validation

• Performs machine / Equipment Qualification and commissioning/ Performed Corrective and Preventive action.

• Performed Corrective and Preventive action and Spare parts management.

• Manage Original Engineering Management (OEM) and Managed Equipment Re-design and Re-Engineering

• Managed Cost reduction /Budget control and Planning

• Managed parts Equipment Inventory Material Management

• Execute and manage Troubleshooting machine major Breakdown and provide reports for assessment & findings.

• Coordinated with Customer planned for purchasing and replenishing of spare parts.

• Regulatory and compliance issues

• Helping to support Top Customer to expedite any Inquiry and follows up regarding for On going spare delivery.

• Helping Customer of sharing Knowledge and strategy on how to improves their machine Capability and more efficiency.

TEST EQUIPMENT ENGINEER III

Responsible for identifying / selecting / recommending equipment/machine to be purchased for test operation based on capital request generated, PR generation, PO Specs generation or review, equipment receipt to certification, equipment conversion kit purchase and buy-off and equipment PO specs standardization to include Original Parts Manufacturers. Conduct buy-off on newly purchased equipment/machine upon arrival to ATP and generate report for acceptance and certification. Defines/reviews equipment capabilities and specs by bench marking/comparative analysis in considering the fallowing requirements: user friendly, environment friendly, safety and good quality output. Designs new method to optimize machine performance and handling continues improvement of all machines flat form Integrated Test and Wafer Frame Process. Ensures quality of work to the satisfaction of customer. Complies with the proper operating procedures of safety and health standard regulation. Performs other functions as may be assigned from time to time by manager. Performs machine /equipment corrective and Preventive Maintenance. FIELD SERVICE ENGINEER

Coordinates with principals any equipment enhancement and upgrades being proposed by customer. Handles customer concerns regarding Parts quality issue. Performed facilitates buy-off reports / acceptance protocol (AP). Follow up to principal the customer claim for warranty parts. Ensures total technical knowledge of the products assigned. Supports technical requirements of team leader and customer. Provides statistics of machines in customer sites. Maintain customer and principal relations Gathers and evaluates industry data and trends. TEST MAINTENANCE SUPERVISOR II

Responsible for supervising the line technician to maintain and / or improved equipment performance at test area. Plans schedules equipment, sustaining activities, like equipment evaluation project, corrective action of line problems. Analyzed and conducted immediate correction to equipment related problems. Initiates modification on machine for more efficient and productive machine operation Computer Proficiency

Proficient with software packages such as Microsoft office suite (Word, Executive report, Project, PowerPoint, Excel, Windows, Vista Xp. Computer hardware, instrumentation, and calibration for data collection. Employment History

CUSTOMER SERVICE ENGINEER AND MANAGER

DEPARTMENT: PENTAMASTER INSTRUMENTATION

PENTAMASTER EQUIPMENNT MANUFACTURING SDN BHD

Plot 18 & 19, Technoplex, Medan Bayan Lepas, Taman Perindustrian Bayan Lepas Phase IV, Bayan Lepas,11900 Penang Malaysia. Tel. 604-***-**** August 1, 2016, up to Present TECHNICAL SERVICE MANAGER

DEPARTMENT: TECHNICAL SERVICE DEPARTMENT

SAVCOS AUTOMATION AND XCELTRON TECHNOLOGIES Pte Ltd. +65-656*****-** Sin Ming Lane #05-56 Mid view City Singapore 573968 Jan 12, 2016, to July 30, 2016

TEST EQUIPMENT ENGINEER III

DEPARTMENT: TEST EQUIPMENT ENGINEERING

AMKOR TECHNOLOGY PHILPPINES Inc. Tel. 884-3000 local #:3723 /3611 119 North Science Ave. Laguna TECHNOPARK Inc. LTAI. Binan Laguna May 8, 2012, to Jan 7, 2016

FIELD SERVICE ENGINEER

DEPARTMENT TEST/ SERVICE TEAM

AUROTECH CORPORATION

2021 Buencamino Street Alabang Muntinlupa City August 03, 2010, to April 30, 2012 TEST MAINTENANCE SUPERVISOR II

DEPARTMENT: TEST EQUIPMENT ENGINEERING

PSI TECHNOLOGIES LAGUNA INC.

Carmelray Industrial Park II Brgy. Tulo Calamba Laguna September 2006 to August 14, 2009 TEST MAINTENANCE TECHNICIAN I - III

DEPARTMENT: TEST EQUIPMENT ENGINEERING

PSI TECHNOLOGIES LAGUNA INC.

Carmelray Industrial Park II Brgy. Tulo Calamba Laguna April 6, 1998, to September 2006 Major Customer Accountability

HEWLETT PACKARD AGILENT

BOUNRS ONSEMI

PHILIPS FAIRCHILD

Texas Instrument I.R

ST-MMS ATMEL

WOLFSON/CIRRUS MEMS VISHAY

TOSHIBA NEXPERIIA PHILPPINES

Training’s

Electrostatic Discharge (ESD)

Continuous Cycle Audit (CCA)

Statistical Process Control (SPC)

Total Control Methodology (TCM)

8’D

7 QC Tools

Failure Mode Effect Analysis (FMEA)

TESDA / SEIPI SCHOLAR- Semiconductor Electronics Industrial Company ARCDI – Advanced Research and Competency Development Skill Lower Ground, Convergence Bldg. Indo-China Drive, Northgate Cyberzone, Alabang, Muntinlupa City / www.arcdi.com COURSE: PRODUCT ENGINEER

MANAGING AND COST QUALITY

ELECTROSTATIC DISCHARGE (ESD) ENGINEERING

PRIMER ESD PROGRAM MANAGEMENT

PFMEA- POTENIAL FAILURE MODE EFFECT ANALYSIS

ISO9001:2008 AWARENESS

TEST FUNDEMENTALS

ADVANCE STATISTICAL PROCESS CONTROL (SPC)

TOTAL CYCLE TIME REDUCTION

Educational Attainment

BACHELOR OF SCIENCE INDUSTRIAL TECHNOLOGY (BSIT)

College of Technology, Major in ELECTRONICS, Graduated - 2011 Don Mariano Marcos Memorial State University (DMMMSU) CATBANGEN, CITY OF SAN FERNANDO, LA UNION

ELECTRONICS AND COMPUTER TECHNOLOGY

Formerly - Global School of Technology, Graduated –1999 Currently - Tech Pacific College

14th Ave. Murphy, Cubao Quezon City

PSI Scholar (CEP) – ELECTROMECHANICS

Psi Taguig and Accredited by DUALTECH – 2005

Training Center, Canlubang Calamba Laguna: Recognition- Silver Medal Awardee. 1992-1996 Signal Village National High School Taguig City 1986-1992 Signal Village Elementary School Taguig City Personal Data

Name : Roel Felipe Espiritu

Age : 44 yrs old

Date of Birth : November 4, 1978

Birthplace : Manila

Sex : Male

Citizenship : Filipino

Mother’s Name : Flordeliza Espiritu

Father’s Name : Reynaldo Espiritu

Religion : Roman Catholic

Civil Status : Married

Named of Spouse : Judith Espiritu

Height : 5’3”

Weight : 128 lbs.

I hereby affirm that the information on this record is true, and have withheld nothing, which could affect my employment with the company. ROEL F. ESPIRITU

Applicant



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