Data Entry Call Center
Resume:
Dorothy E. Ferguson
SHARON HILL, PA, 19079
*********@*****.***
SKILL INVENTORY
Medical Office Specialist, Microsoft Office Applications, Clinical Data Entry, Group Dynamics/Team-building, Clerical Duties Electronic Record Keeping, Medical Terminology, Medical Billing Training, Personal Insurance Training
Systems: Epic System, Propat, NextGen, CIS, Dynamo, PeopleSafe, QNXT, AssistEdge, CHIP, Provider Search Engine
EDUCATION
William Penn High
High School Diploma
Philadelphia, Pa.
University of Phoenix
Philadelphia, Pa.
12/2018 to present
EMPLOYMENT
BYL Medical Collections 10/2022 to present
Account Receivable Rep
I work inside a call center taking inbound calls and making to collect on pass due accounts that are within 30 to 90 days past due. I take payments through the electronic payment system and update patients insurance info to send out to claims department for payment
AmeriaHealth Carita’s of Pa 07/2021 to 9/2022
Participant Service Rep
I work at home in a call center setting. My duties are to verify benefits, provide coverage information, and locate providers for participants. Other duties include taking calls to assist providers, and locating members claims and authorizations
AETNA
Enrollment Specialist 11/2018 to 2020
I worked in a call center. I answer incoming calls as well as make outgoing calls to the member’s, the Primary care Doctor’s, the providers, Pharmacies, and other Healthcare Facilities. I verified claims. looked up CPT/Codes. search providers, call to verify they are within network. I assist members with transportation needs, assist with referrals needed. Provided members and the providers with benefit information, and eligibility verification. Provide claim information to providers and members.
PHEAA
CSR-1 State Employee 03/2014-08/2018 I aided with their repayment options. I instructed the borrower’s with how to place their loans into deferments and forbearances. I assisted with technical issues with their online account, I negotiated repayment terms, set up loan repayments, counseled borrowers about their student loans, offer ways to reduce the loan debt with other repayment plans and forgiveness program options. I also preformed clerical duties and data entry
HOMEMAKER SERVICE
Direct Care Worker 05/2011-2019
Homecare services to clients including but not limited to: scheduling physician appointments, arranging transportation, placing clinical calls, assist with daily physical care, bathing, housekeeping, cooking, laundry, and menial tasks when necessary.
DAVITA- VILLAGE HEALTH
Administrative Assistant 1/2011-10/2013
Data entry of clinical information including lab orders, lab results, pathology reports, clinical labs, patient vitals, patient demographics, KTV, Albumin, etc.; Process referrals via Navinet and Passport; Health insurance verification; Communicate with insurance companies and third-party billers; and collection of past balances: Communicate via phone, internet, and written correspondences with other clinics, healthcare providers, hospitals and other dialysis centers.
CMC ENERGY SERVICES
Customer Service QA Inspection Scheduler 1/2004-1/2011
Clerical, and customer service responsibilities as they pertained to payment tracking; entered invoices into a computerized tracking system: record-keeping of invoices and payments from PECO contractors: verified pricing and scheduled appointments and audits
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