Customer Service Issue Resolution
Resume:
Quaneesha J.
Summary:
Skilled I.T and Customer Service Professional with excellent problem
Solving skills, who can easily provide optimum support to MS operations.
Unique talent for delivering highly complex technical information to end
Users. Competent in managing responsibilities in a high volume atmosphere and interacting with customers of all social, economic backgrounds.
CORE PROFICIENCIES
Customer Service Expert
Regulatory compliance
Ms office certified
Written and verbal communication
Computer proficiency
52 WPM
Troubleshooting
Issue resolution
PROFESSIONAL EXPERIENCE
Billing and coding specialist
Independent contractor for a nationally known medical transcription and billing service.
provided transcription and coding services, which were transmitted via email correspondence with this company’s H.R. Department
Consistently finished assignments on time with minimal or no errors
Adhere to all regulatory guidelines such as H.I.P.A.A.
ENGAGEMENT SPECIALIST/ CUSTOMER SERVICE
Customer service, engagement and issue resolution
Responsibilities include, excellent “white glove” aiding customers in various hardware installations and troubleshooting equipment from Wi-Fi issues, phone/cable and television
Follow-up with open tickets to resolve any remaining issues
Ability to observe and report, be a deterrent.
OTHER SKILLS
Basic Accounting Training
Computer proficiency with Microsoft products, including MS Word, Excel and PowerPoint
Strong working knowledge of Android (mobile) applications and devices
1215 Wards Ferry Road
Lynchburg, Va 24502
******.********@*****.***
EXPERIENCE
Home Care Delivered—
2009-20011
Delivery of durable medical equipment.
Startek— IT specialist
2011-2015
Xfinity technical support, troubleshoot various programs,
Security system, phone, internet
First Defense Security & investigations, (DCJS) — Field Officer
2016- 2017
Investigation unit for property complexes compile pertinent information,
For arrest, search, seize
Draft Kings- Senior Fraud Analyst
2019-2023
Analyze account info for potential fraud and or accounts linked to fraud Ranks
EDUCATION
Career Technical Institute, District of Columbia —Medical office
2012-2014
PROJECTS
Draft Kings
TTEC
Anthem
BCBS
Xfinity
Grubhub Beta Account analyst
Roads to recover modeling choreography
SKILLS
Computer proficiency with Microsoft products, including MS Word, Excel and PowerPoint
Strong working knowledge of Android (mobile) applications and devices
AWARDS
BILLING AND CODING
MICROSOFT CERTIFIED
SUSAN KOMEN RACE PARTICIPANT
LANGUAGES
ENGLISH, SPANISH
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