Antwaun Upton

Milwaukee, WI *****

414-***-****

ad04ec@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Set-Up Technician with over 8 years of experience in manufacturing. Excellent reputation for resolving problems and improving customer satisfaction.

SKILLS

Warehouse environment safety

Assembly and production

Warehouse Logistics

Customer service

Analytical skills

Collaboration

Leadership

Teamwork

Training & Development

Conflict resolution

Excellent work ethic

Clerical

WORK HISTORY

SET-UP TECHNICIAN 08/2012 to CURRENT

Sharp Packaging Systems Sussex, WI

Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.

Arranged and secured materials in chucks, fixtures, or automatic feeding mechanisms.

Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.

Supervised and adjusted machinery when necessary, reducing downtime.

Monitored machine settings and adjusted to correct malfunctions or errors.

Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.

Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.

Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.

Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.

Reviewed work instructions and schedules to coordinate machine operation and production schedules.

Tended operating machinery to identify equipment malfunctions and locate sources of product defects.

Eliminated downtime and maximized revenue by providing top project quality control.

ONLINE CUSTOMER SERVICE REPRESENTATIVE 03/2010 to CURRENT

David Hobbs Honda Glendale, WI

Answered live online chats to give quick answers and solve problems faster.

Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.

Resolved customer complaints by determining cause of problem, selecting best solution, and expediting correction or adjustment.

Promptly responded to inquiries and requests from prospective customers.

Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

LIQUOR STORE MANAGER 06/2001 to 06/2011

A&J Liquor Milwaukee, WI

Received payments by cash, credit and personal check and remitted correct change.

Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.

Investigated and integrated enhanced service and team management strategies to boost business profits.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Educated customers on different promotions, spirits, and wines to facilitate buying decisions.

Coordinated and organized all restaurant inventory.

Prepared a variety of different written communications, reports, and documents to ensure smooth operations.

WAREHOUSE WORKER 04/2003 to 08/2008

Bubricks Office Supply Germantown, WI

Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Transferred inventory to and from target destinations using forklifts and other transportation vehicles.

Updated daily logs with regular shift activities and incident details.

EDUCATION

HSED

Milwaukee Area Technical College, Milwaukee, WI

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