Customer Service Retail Sales

SB

SABAHETA BECIREVIC

***********@******.*** 904-***-**** Jacksonville, FL 32221

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Mail Delivery

Postal Service and Product Expertise

Distribution Services

Retail Sales

Team Collaboration

Regulatory Compliance

Automated Mail Processing Proficiency

Strong Organization Skills

Shipping and Receiving Proficiency

Staff Development

Relationship Building

Good Work Ethic

PPE Use

Customer Service

Computer Skills

Critical Thinking

Active Listening

Microsoft Office

People Skills

Friendly, Positive Attitude

Flexible Schedule

Amazon Jacksonville, FL

Sortation Center Werhouse Associate

11/2021 - 06/2022

Sorted packages into delivery routes by factors such as size, weight and destination.

Met demanding performance targets by working efficiently and backing up fulfillment team members.

Used portable electronic scanner to track parcels and record tracking progress.

Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.

Amazon Jacksonville, FL

Stow Associate

05/2020 - 05/2021

Used handheld scanner to sort products onto appropriate shelves daily. Responsible for storing merchandise in assorted-size bins, to be pulled for the fulfillment of orders.

All items are inspected for damage, then scanned as they are stowed to ensure virtual and physical locations match the accuracy of inventory to prevent false overages or shortages.

Assembled products according to changing daily work orders and specific customer needs.

Census 2020 Jacksonville, FL

Census Taker

03/2020 - 08/2020

Assisted people in filling out surveys and explained items on survey forms. Interpreted interview questions to assist people in providing appropriate answers.

Double-checked information on survey forms or information pads to verify accuracy of information.

Read maps and located addresses to complete assigned forms via personal Summary

Skills

Experience

interview.

Met with supervisor daily to submit completed assignments and discuss progress.

Amazon Jacksonville, FL

Flex Driver

11/2017 - 05/2020

Delivered goods and services to customers on time and in excellent condition.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Documented daily mileage, gas and other data.

Secured merchandise, avoiding damage during transportation. Kelly Services Providing Services for

Johnson and Jacksonville, FL

Pick and Pack Worker

04/2015 - 06/2017

Picked, packed, and processed shipments for all customer orders promptly using automated and manual order processes.

Checked outgoing shipments for correctness including proper materials, packing inserts, product information, and shipping carton, and the product is packed correctly and free of other damage.

Performed all work with adherence to safety procedures. Participated in a team dedicated to improving distribution order pack-out processes.

Trained in ergonomics as a Job Safety Analyst for Johnson and Johnson. Performed inventory on supplies needed and ordered supplies if necessary.

Oversaw Pick-to-Light and A-Frame area(s) workflow and delegated tasks to other associates to complete daily mission goals. Assessed and trained personnel for promotion to cross-functional operations

Florida State College At Jacksonville Jacksonville, FL Associate of Science in Information Technology

Expected in 12/2023

Fall 2022 - Dean's List

Spring 2021 - Honor Roll

3.20 GPA

Florida Metropolitan University Jacksonville, FL Diploma in Diploma in Medical Insurance Billing And Coding 05/2006

Dr. Husein Dzanic Bosnia And Hercegovina

High School Diploma

05/1998

Mohawk Valley Community College Utica, NY

Some College (No Degree) in General Studies

English:

Professional

Croatian:

Native/ Bilingual

Education and Training

Languages

Certifications

Information Technology Analysis FSCJ 2023

Customer Support Specialist FSCJ 2023

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