Sales Engineer Technical Support
Resume:
Yahia CHIBANE
S A L E S ENGINEER
Details
Algiers
Algeria
************@*******.***
Links
Skills
Problem Solving
Creativity
Effective Time Management
Fast Learner
Ability to Work Under Pressure
Leadership
Strong Communication Skills
DSS VMS
SmartPSS
Microsoft server
Microsoft of/ce
Languages
French
English
Arabic
Hobbies
GamingwReading
MangaswTravelwbivouac and hikes
Profile
Motivated Sales Engineer Oith proven track record of building and groOing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. -ffering deep technical acumen Oith strong communication skills to help customers understand product offerings.
Strong leader and problemzsolver dedicated to streamlining operations to decrease costs and promote organijational ef/ciency. Uses independent decisionzmaking skills and sound Judgment to positively impact company success. Employment History
Sales engineer, Dahua technology MENA, Algiers
—ANUARY 2 0 2 2 • PRESENT
, Developed content such as case studiesB Ohite papersB and Oebinars that positioned the product as the industry leader
, Developed and maintained relationships Oith key stakeholders to facilitate sales and identify neO business opportunities
, Developed and implemented a competitive analysis process that identi/ed gaps in the market and provided insights into neO product opportunities
, Established and maintained productive relationships Oith key stakeholders and decisionzmakers
, Created and presented product demonstrations to potential customers
, @uilt a portfolio of highzvalue accounts through effective cold calling and prospecting
Technical support engineer, Dahua technology MENA, Algiers S E P T EM@E R 2 0 2 1 • —ANUARY 2 0 2 2
, Maintained and updated customer recordsB ensuring accurate and upztozdate information in the system
, Generated detailed reports of support issues and customer feedback that helped identify areas for system improvement
, Identi/ed customer needs and provided customijed technical solutions
, Developed and implemented best practices for customer support that ensured customer issues Oere addressed in a timely manner
, Performed system maintenanceB ensuring system reliability and security CCTV Technician, ETS.OUAHAB, Algiers
—ANUARY 2 0 2 0 • AUGUST 2 0 2 1
, Implemented a comprehensive security system that included access controlB CCTVB and alarm monitoring to safeguard the building and its tenants
, Utilijed advanced technology such as CCTV cameras and traf/c sensors to improve visibility and safety
, Installed and con/gured neO hardOare components such as printersB scannersB and routers
, Monitored systemsB identi/ed issuesB and resolved them in a timely manner
, Assisted users Oith ITzrelated issues and provided technical support
, Installed and con/gured mobile devices such as smartphones and tablets
, Implemented a backup and disaster recovery plan to ensure business continuity IT technician, ETS.Republique of gamer
-CT-@ E R 2 0 1 7 • -CT-@ E R 2 0 1 9
, Installed and con/gured neO hardOare components such as printersB scannersB and routers
, Monitored systemsB identi/ed issuesB and resolved them in a timely manner
, Installed and con/gured mobile devices such as smartphones and tablets
, Developed and maintained user accountsB groupsB and security policies
, Developed and maintained technical documentation for IT processes and procedures
Education
Bachelor, Bachelor of Applied Science in Information Technology: Electronic & Informatic, Tizi Ouzou
-CT-@ E R 2 0 1 3 • — UNE 2 0 1 9
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