Customer Service Representative
Resume:
Katia Panameno
Everett, WA ****3
ad04a7@r.postjobfree.com
ㅡ
Skills
Bilingual- (native-level) English & Spanish,Proficient in Microsoft Word, Excel, PowerPoint, etc. Quick learning ability and self motivated. Ability to multitask and communicate clearly and effectively, highly organized with an efficient work ethic, great problem solving and people skills.
ㅡ
Experience
Supreme Exteriors LLC:
Construction Company Office Manager
September 2017-Present
Duties: Responsible for reviewing, approving and processing purchase orders, invoices, estimates, and quotes. Bookkeeping and Overseeing all scheduling for construction laborers and contractors. Other duties and projects as assigned.
Dominion Enterprises/ Customer Service Representative
February 2010 - July 2017, Everett, WA
Duties: Assisted 90+ customers per day, including phone calls, emails and chats in a friendly manner. Provided basic technical support for customers on a wide range of company products, Ensured customers were happy with service. Helped all Spanish speaking customers. Ensured knowledge on all company services. Trained new employees. Became knowledgeable on online fraud prevention and assisted customers that fell victim to online fraud. Assisted managers on removing fraudulent accounts from the company’s websites. Cultivated the relationships with our customers by providing exemplary customer service.
Katia’s Beauty Salon
2001-2006, Lynnwood, WA
Employer: Connie Nerio 425-***-****
Floor Manager/Receptionist:
Duties: Served as a Floor manager, Greeting and welcoming customers into establishment in a friendly and warm manner, ensuring customers felt happy to return. Scheduled appointments and worked with stylists to ensure schedules were pleasing. Administered all payments and maintained organized financial records and receipts. Helped to maintain a clean and inviting salon. Handled extensive filing, bookkeeping and scheduling. Responsible for ordering products and keeping inventory.
ㅡ
Education
Edmonds Woodway Highschool / Graduate
September 2001–June 2005
Contact this candidate