VIVIAN HANON

**** ***** **. #****

Dallas, Texas 75244

(C) 214-***-****

ad049a@r.postjobfree.com

SUMMARY OF SKILLS

** ***** ** ******** **********, Collections, and Customer Service experience as a liaison for client, patients and companies while creating a profitable book for the business.

Trained employees to focus on contacting patients to verify information collected.

Evaluated and monitored accounts to determine problem resolution regarding payment, insurance and or audit for retention of account.

Ensured that all employees were committed to staying abreast of company philosophy, terminology, technology procedures and guidelines.

Conducted professional development for employees on weekly basis

Instrumental in collecting $100,000 on third party accounts that were over 90 days delinquent.

Managing and supervising employees in the medical setting, while reconciling reports and composing quarterly reviews and merit increase for employees.

PROFESSIONAL EXPERIENCE

PROVIDENT MEDICAL CENTER-Dallas, TX

Closing Physician’s Office 6/2021-10/2022

Assist MA and other employees in closing office after physician expired

Sending medical records to patients and referring physicians per patient request

Archive medical records of patients that could not be reached

Rectifying and closing bank accounts pertaining to practice.

MEDICAL PRACTICE SOLUTIONS; Dallas, Texas

Medical Biller/Collector-Trainer 3/2014-6/2019

Trainer for IOM (Intraoperative Monitoring) Collection, Billing, and Insurance verification.

Prepared/ organized and distributed all work for IOM and Non-IOM billers and coders

Calculate, match and batched previously billed accounts at month end.

Insured daily assignments were completed.

DALLAS ORTHOPEDIC MEDICINE; Dallas, Texas

Medical Biller/Collection Supervisor 3/2011-12/2013

Facilitated procedures that are required by Operating Standard Procedures (OSP).

Trained classes on writing Medical Appeals and Collections letters,

Ensured that employees achieved quarterly bonuses for patient satisfaction and team leadership.

PROVIDENT MEDICAL CENTER; Dallas, Texas

Office Manager 1/2000– 8/2011

Supervised and coordinated job descriptions for employees.

Composed quarterly reviews and merit increase for employees.

Post daily charges and adjusted patient accounts.

Made daily deposits and entered financial transactions in bookkeeping ledger.

Filed an appeal worker’s compensation claims, reconciled reports, and setup (BRC) Branch Review Conference for patients.

PCI HEALTH TRAINING; Dallas, Texas

Medical Instructor (PT);10/2002-5/2007

Taught students: MA (Medical Assistance), and MOA (Medical Office Procedures),

Vital signs, anatomy and physiology, procedures on collecting and conducting

physical exams

Conducted classes on Medical Terminology, CPR and Coding, and front office

procedures.

Motivational sessions to improve professionalism in the work environment.

GMAC (GENERAL MOTORS ACCEPTANCE CORPORATION) DALLAS, TX

10-Years in Finance

C/S representative, Balance and quote payoff, Collection supervisor, Worked IBA’S, Floater, Cashier

EDUCATION

KILGORE COLLEGE; Kilgore, TX

Major: Operating Room Technician

American Heart Association; Dallas, TX

First Aid/CPR/AED Instructor

References available upon request

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