Jaime Michelles Venters

*** *** ****** *********, **

931-***-****

ad048v@r.postjobfree.com

Education:

Motlow State Community College Associate of Science Accounting 1994-1997

Middle Tennessee State University Bachelors of Science Business Administration 1997-2000

Skills:

•Customer Service (17 years)

•Call Center Phone Skills (15 years)

•Data Entry (8 years)

•Leadership (6 months)

•Literacy in Microsoft Office suite, including Word, Excel, and PowerPoint.

•Literacy in Google office suite, including Docs and Sheets.

•Familiarity with PC and macOS

•Patient and creative problem solving

•Tech savvy and curious, motivated to learn.

Experience:

April 2023 – present

Insurance Sales – Foundever

Took payments for insurance products

Explained insurance products

Reviewed Policies

February 2022 – April 2023

Customer service – ICEE

•Placed orders for shipment

•Created work orders for service issues

•Answered general questions about the company

October 2021 – February 2022

Customer Happiness - DivvyDose

Refunded customers within policy guidelines

assisted with medication management

helped transfer prescriptions

February 2018 – July 15 2021

VIP Support - Postmates

Refunded customers within policy guidelines

completed payouts for couriers with discrepencies

assisted in completing payments to merchants

December 2013 – February 2018

Dispatcher - DirecTV

Assisted technicians with their work orders and contacting customers

Resolved issues customers had with work orders including rescheduling and rerolling

Extensive use of Microsoft office products and a multi line phone.

August 2008 – December 2013

GoShip associate - Hastings

Responsible for picking, packing and shipping internet orders.

Additional positions have included Team Leader and floor associate (video)

Handled retail sales, rentals returns and customer service issues.

September 2007 – July 2008

Overnight Security Officer-Diamond Security

Monitoring facility access, Multi line phone, and Parking area

Watching for unsafe work conditions.

October 2006 – October 2007

Over The Road Truck Driver Pam Transportation

Safely drove days and nights

Monitored the condition of truck

June 2003-June 2006

Support Coordinator MedSolutions (Franklin TN)

Prepared quality audit and productivity reports.

Handled incoming and outgoing faxes.

Processed incoming authorization requests.

May 2003-June 2003

Security Officer Allied Barton Security (Nashville TN)

Monitored warehouse access

Kept duty log

Performed periodic perimeter inspections

February 2002-February 2003

Service Desk Associate BigLots (Tullahoma TN)

I assisted customers in sales, returns, general information.

Sept. 2000-Nov.2001

Customer Service Representative J.C.Penney (Nashville TN)

Sales and customer service for catalog operations.

Customer service and sales for the company web site.

May 2000-Sept. 2000

Cleaning Products Sales Binco (Nashville TN)

Inside sales of cleaning products along a set route.

April 2000-August 2000

Enumerator U.S. Census Bureau (Charlotte NC)

Gathered Statistical information on population in residential area.

January 1998-May 2000

Computer Lab Assistant

Receptionist/Desk Assistant

Maintenance

Resident Assistant

Middle Tennessee State University Murfreesboro, TN

Helped students use and understand computers

Provided information on housing and relayed messages.

Helped clean and repair residence halls between semesters

Helped residents adjust to living in residence halls.

July 1994-August 1997

Retail Associate J.C.Penney (Tullahoma TN)

Retail sales, customer assistance, and returns.

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