Customer Service Data Entry
Resume:
Jaime Michelles Venters
*************@*****.***
Education:
Motlow State Community College Associate of Science Accounting 1994-1997
Middle Tennessee State University Bachelors of Science Business Administration 1997-2000
Skills:
•Customer Service (17 years)
•Call Center Phone Skills (15 years)
•Data Entry (8 years)
•Leadership (6 months)
•Literacy in Microsoft Office suite, including Word, Excel, and PowerPoint.
•Literacy in Google office suite, including Docs and Sheets.
•Familiarity with PC and macOS
•Patient and creative problem solving
•Tech savvy and curious, motivated to learn.
Experience:
April 2023 – present
Insurance Sales – Foundever
Took payments for insurance products
Explained insurance products
Reviewed Policies
February 2022 – April 2023
Customer service – ICEE
•Placed orders for shipment
•Created work orders for service issues
•Answered general questions about the company
October 2021 – February 2022
Customer Happiness - DivvyDose
Refunded customers within policy guidelines
assisted with medication management
helped transfer prescriptions
February 2018 – July 15 2021
VIP Support - Postmates
Refunded customers within policy guidelines
completed payouts for couriers with discrepencies
assisted in completing payments to merchants
December 2013 – February 2018
Dispatcher - DirecTV
Assisted technicians with their work orders and contacting customers
Resolved issues customers had with work orders including rescheduling and rerolling
Extensive use of Microsoft office products and a multi line phone.
August 2008 – December 2013
GoShip associate - Hastings
Responsible for picking, packing and shipping internet orders.
Additional positions have included Team Leader and floor associate (video)
Handled retail sales, rentals returns and customer service issues.
September 2007 – July 2008
Overnight Security Officer-Diamond Security
Monitoring facility access, Multi line phone, and Parking area
Watching for unsafe work conditions.
October 2006 – October 2007
Over The Road Truck Driver Pam Transportation
Safely drove days and nights
Monitored the condition of truck
June 2003-June 2006
Support Coordinator MedSolutions (Franklin TN)
Prepared quality audit and productivity reports.
Handled incoming and outgoing faxes.
Processed incoming authorization requests.
May 2003-June 2003
Security Officer Allied Barton Security (Nashville TN)
Monitored warehouse access
Kept duty log
Performed periodic perimeter inspections
February 2002-February 2003
Service Desk Associate BigLots (Tullahoma TN)
I assisted customers in sales, returns, general information.
Sept. 2000-Nov.2001
Customer Service Representative J.C.Penney (Nashville TN)
Sales and customer service for catalog operations.
Customer service and sales for the company web site.
May 2000-Sept. 2000
Cleaning Products Sales Binco (Nashville TN)
Inside sales of cleaning products along a set route.
April 2000-August 2000
Enumerator U.S. Census Bureau (Charlotte NC)
Gathered Statistical information on population in residential area.
January 1998-May 2000
Computer Lab Assistant
Receptionist/Desk Assistant
Maintenance
Resident Assistant
Middle Tennessee State University Murfreesboro, TN
Helped students use and understand computers
Provided information on housing and relayed messages.
Helped clean and repair residence halls between semesters
Helped residents adjust to living in residence halls.
July 1994-August 1997
Retail Associate J.C.Penney (Tullahoma TN)
Retail sales, customer assistance, and returns.
Contact this candidate