Allen D. Duck

PMP, CIPM (IAPP)

Technical Product Management Leader

Customer focused and data driven SaaS product leader with over 20 years of experience in delivering technical solutions to privacy and security problems with extensive experience in the full lifecycle of complex and secure products and information systems.

Providing hands on leadership to cross functional agile teams to successfully launch new products or services and maintain legacy systems around the globe. Passionate about leading technology teams from concept to launch and beyond, delivering delightful product experiences that solve real world problems.

Skilled at interfacing between all relevant stakeholders including business and technical groups, building and managing successful teams, dealing with the day-to-day details of multiple products/initiatives as well as championing customer requirements/expectations while maintaining the overall strategy and vision.

An expert in startups, small and medium businesses using Waterfall and Agile methodologies via Kanban, SCRUM and SAFe to execute roadmaps and achieve business objectives with an adaptive mindset focused on delivery.

2 Legacy On-Premise to SaaS Cloud Migrations

8 New Hardware and Software Products (Cloud, SaaS, On-Prem)

15 Legacy Software Products (Cloud, SaaS, On-Prem)

Recent Experience

Director of Technical Product Management St. Petersburg, FL

Spirion Mar 2019 – Mar 2023

In four years at Spirion, organically created, led, managed, and mentored a team dedicated to delivering the product strategy for all Spirion’s product portfolio while maintaining the product vision for current and new products utilized by over 400 customer businesses to discover, classify, and protect 2.5 million petabytes of sensitive data while complying with global regional, and local regulatory laws.

Transformed company from Engineering led to Product led organization as second highest product person.

Built and led a team of 2-3 Technical Product Managers, 1-2 Business Product Managers, 2-4 UX Designers, 2-3 Business Analysts, and 1 Product Knowledge Curator.

Built 4 new SaaS products; launching 1 port to cloud and 2 new products generating over $30 million/year.

Mentored 4 managers into director positions and 6 individual contributors into team lead/managers.

Created and tracked metrics/KPIs for product development, adoption, migration, retention, ROI, and satisfaction.

Created processes for quarterly releases, issue escalation, feature requests, and more for the Product, PMO, Support, and Engineering teams.

Input into and approval of all architecture and technology decisions utilized within Spirion products.

Worked directly with all levels from C-Suite to end users of the product, external analysts, and 3rd party engineering teams.

Technical Product Manager Clearwater, FL

GFI Software Mar 2011 – Jun 2018

Spent seven years at GFI starting on the support team for anti-virus software and quickly mastering all the company’s products. Wore multiple hats from working on special projects for the support team to becoming a product owner for the maintenance development teams to creating training as well as an advisory program for global distributors, eventually culminating in becoming a technical product manager for eleven products responsible for balancing new features and bug fixes and leading the globally distributed four-person technical product management team.

Worked with product team to trial and launch 5 products.

Created and edited technical manuals and training modules utilized globally.

Spearheaded support integration processes for newly acquired companies.

Launched and integrated new Distributors Support Team to reduce in house support staff by 75%

Championed work from home program allowing 100% conversion.

Previous Experience

Freelance IT/Agile Consultant/Contractor Freelance (USA / UK) Sep 2002 – Present

Consultant - Unisys for DFAS Cleveland Tek Systems (OH, USA) Aug 2009 – Aug 2010

System Engineer Panoptech (Hampshire, UK) Sep 2006 – Nov 2008

Signal Systems Support Specialist Ohio Army National Guard (OH, USA) Jun 2001 – Jun 2005

Computer Consultant 3D Computers (OH, USA) Jul 2000 – Jun 2001

Computer Service Technician Microcenter (OH, USA) Sep 1999 – Aug 2000

Education

Computer Coach Product Management Professional Tampa, FL

DeVry Institute of Technology Computer Information Systems Columbus, OH

Fort Gordon Signal School Signal Systems Support Specialist (31U) Fort Gordon, GA

Willoughby-Eastlake Technical Center Computer Information Systems Eastlake, OH

Delta Computer Education A+ Computer Technician Arlington, VA

Technical Experience

Platforms: Cloud, Azure, AWS, Windows, Linux, Mac OS, Android, IOS, Blackberry, Nortel, Kubernetes, Docker

Hardware: Routers, Switches, PBX, Firewalls, Laptops, Desktops, Servers, Printers, Scanners, Fax and other peripherals, Codecs, Telemetry, CCTV, UPS, Data storage, Mobile Devices

Software: Exchange, Active Directory, Anti-Virus, Anti-Spam, Backup & Archiving, Email, Patch Management, Office, SQL, Citrix, Virtual Servers, Remote Access, Adobe Packages, CRM, Fax, Web Filtering, Instant Messaging, KSQL, Kafka, RabbitMQ

Networking: LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, ICMP, NAT, IGRP, TFTP, Ethernet, Wi-Fi, Cable, Fiber, Radio, Mobile, VOIP

Languages: C, C++, Powershell, Python, JavaScript

Artificial Intelligence (AI): Machine Learning (ML), Human Learning (HL), Branching Algorithms, Natural Learning Processing, Fuzzy Logic, Supervised Leaning, Unsupervised Learning

727-***-****

Florida, USA

ad048j@r.postjobfree.com

www.linkedin.com/in/allendduck

Key Skills

Product & Project Management

Strategy & Operations

Communicating & Influencing

Stakeholder Management

SDLC & Process Management

Leadership & Coaching

Training & Mentoring

Team Building & Transformation

Cybersecurity & Privacy

Data Analytics and Visualization

Certifications

Project Management Professional (PMI-PMP)

Agile Certified Practitioner (PMI-ACP)

Certified Information Privacy Manager (IAPP-CIPM)

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